When is the customer refunded?

A customer’s refund is processed differently depending on which payment method they chose when making the purchase, but in general it takes between 2-5 business days for Klarna the process a refund:

  • Direct payment: the amount will be refunded to the account which was used at the time of the purchase.

Was this article helpful?

Contact us

We can help you as a merchant with all your questions.

Have you made a purchase with Klarna? Please visit our customer service page.

Do you want to start selling with Klarna? Get started right away!

Merchant Support opening hours

Monday - Friday

8:00 AM - 4:00 PM (AEST)

Saturday - Sunday

Closed

Chat with us

Log In

Email us

Contact Merchant Support
Contact Sales