Masters of reinvention.
Five ways retailers can turn roadblocks into results.
The Australian retail industry has shown enormous strength, resilience and appetite for innovation in the face of one of the toughest years on record. The worst pandemic for a century has forced us to reinvent ourselves in both our work and personal lives. Retailers, in particular, should take this time to assess their place in the world – especially if they are delivering what their customers expect. Klarna has distilled the insights from a panel of thought leaders from retail, tech, personal reinvention, and public affairs and identified five key takeaways that retail businesses will need to maintain a competitive edge in the year ahead.