My return hasn’t been registered, what should I do?

Submit the returns information at any time in the app – follow the prompts to enter the tracking details & the date you made the return. If after 21 days your return is not registered correctly by the store we can always support you if you’ve provided the required returns information.

And always be sure to keep copies of your correspondence or proof of your attempts to contact the store.

If the store hasn’t received your return, or you’re unable to find a resolution with the store within 21 days, we will contact you for more information – so be sure to keep an eye on your notifications and email inbox. Ensure to keep all relevant documentation. We can only support you if you provide us with the necessary information upon request.

Related articles

Was this article helpful?

Yes, it was helpful
No, I still need help

Still need help? Contact us.

We are available by chat 7 days a week: 9 am - 6 pm AEDT.

or Call us