I can’t log in, what can I do?

If you're unable to sign in to your account, follow these troubleshooting steps:

I didn’t receive the login email

Try the following if you didn’t receive the email with the verification code/login link:

• Check your spam folder
• Verify you are signing in with the same email address you used to place the order
• Try entering another email address you might have used
• Use your phone number to log in with the verification code instead

The login link isn’t working

If you received the email but the login link is not working, try the following:

• Update the Klarna app to the latest version
• Click the login link on the same device from which you intend to log in to the app
• Use your phone number to log in with the verification code instead

I didn’t receive the verification code

If you didn’t receive the text with the verification code, try the following:

• Check you entered the correct phone number
• Try adding the country code to your phone number
• Switch flight mode on and off then resend code

I forgot my PIN code

Log in with your email instead:

1. 1.
   Go to Control center
2. 2.
   Scroll down and select Face ID/Touch ID & PIN
3. 3.
   Toggle PIN off and then back on
4. 4.
   Complete the setup steps to sign in with your new PIN code

My account is locked

To unlock your account tap this link.

• You’ll need to verify your identity with a selfie
• You’ll need to answer security questions