How do I report a phishing or scam attempt?

If you’ve received an email, text message or a call from someone impersonating Klarna:

• Do not click on any links, download attachments, or respond to the sender.
• Do not share personal information like passwords, PINs, or account details
• Report the fraud by submitting this form

How can I tell if something is a scam or phishing attempt?

• The message urges you to take immediate action or threatens consequences, such as account deactivation
• The links lead to websites that do not match Klarna’s
• The message asks for sensitive information such as one-time passwords and payment details

To learn more, read our security tips on how to recognize scams

I accidentally clicked on a link and shared my information

• Contact your bank or card issuer without delay
• Lock your account.
• Log in to the app and report fraud.
• Report fraud by contacting the police
• Change your password immediately
• Enable two factor authentication
• Block your cards in the Klarna app