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• When is my payment due?

• How can I pay?

• What happens if I can’t pay on time?

• I received an error message when trying to pay, what can I do?

• When will my order be delivered?

• I haven’t received my order. Do I have to pay?

• There’s something wrong with my order. Do I have to pay?

• How do I cancel my order?

• My order was cancelled, why am I still being charged?

• How do I change the card for a purchase?

• How can I add, change or remove my card?

• How do I change my billing address?

• How do I log in?

• Does Klarna perform a credit check?

• How much am I eligible to spend?

• How can I extend my due date?

• Why wasn't my purchase approved with Klarna?

• How can I get approved to pay with Klarna?

• Why can't I pay with Klarna anymore?

• My purchase was denied, why do I still have a transaction on my card?

• How can I change my email address?

• My problem has been solved, what should I do?

• Why was the investigation of my problem closed, even though my problem has not been solved yet?

• What should I do if the store doesn’t respond?

• What happens when my order has gone to collections and what should I do?

• My return hasn’t been registered, what should I do?

• What happens when I report a return?

• Can I change my return after it’s been reported?

• How do I return my order?

• Customer service

• How long do refunds take?

• Why did I receive a reminder after returning my order?

• What’s the status of the investigation of my return?

• How long does it take for my return to be registered?

• Why was the investigation of my return closed, even though my return hasn't been registered yet?

• How can I make a formal complaint to Klarna?

• What happens after I‘ve reported my problem?

• How long does it take for my problem to be solved?

• What’s the status of the investigation into my problem?

• Where can I find my payment plan?

• Why do I see two orders in the app when I only placed one?

• How can I report a fraud attempt?

• I don’t recognize a charge, what should I do?

• How do I change my name?

• How do I close my Klarna account?

• How can I merge my Klarna accounts?

• I can't log in, what can I do?

• What is phishing and how can I identify it?

• How can I protect myself against identity theft?

• Is shopping with Klarna safe?

• How can I request the deletion of my personal data?

• Why do I need to verify my details when paying?

• Why is my debt in collection?

• Where can I use Klarna?

• Who can use Klarna?

• Does Klarna charge an annual fee?

• Is there a late fee for Pay in 4?

• What is Pay in 4?

• Why was I charged a late fee?

• How can I avoid fees?

• Why was the first installment of my payment plan higher?

• Why did Klarna charge me twice?

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• Fraud protection promise

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• Business

• Why do I need two-factor authentication (2FA) enabled?

• How do I disable two-factor authentication (2FA)?

• What features are available in the Merchant portal?

• Why is On-site messaging not showing on my page?

• What is On-site messaging (OSM) and how do I activate it?

• What is a dispute and how does Klarna help solve it?

• What do I do when I can't deliver all the products to the customer in one go?

• How do I remove a user in the Merchant portal?

• How do I add a user in the Merchant portal?

• When do I get paid for an order?

• Why is there a payment delay in my payouts?

• What is my payout schedule?

• How do I remove an order?

• When will a customer receive the refund?

• What is the order's expiration date and how can I extend it?

• What do the different order statuses mean?

• What does the 'Pending' or 'Rejected' order status mean in the Merchant portal?

• What do the different order details mean?

• How do I troubleshoot Shopify errors?

• What is the Merchant portal?

• How do I integrate my Shopify store with Klarna?

• What are the Klarna API credentials and how do I use them?

• What is Pay in 4?

• The integration is not working. What should I do?

• What is Klarna In-store?

• What is a merchant ID?

• What is a captured order?

• What is required to work with Klarna?

• Are there any restrictions on what I can sell through Klarna?

• In which countries can I use Klarna?

• How do I get started with Klarna?

• Merchant Support

• 4 Payments

• Why did we receive an email from the customer that wasn’t sent from their private email address?

• What do we do when we receive a customer email sent from the Klarna app?

• Account & business details

• Canceled orders

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Pay in 4

• Pay in 4

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Klarna app

• Klarna app

Shop with Buyer Protection on every purchase

• Shop with Buyer Protection on every purchase

Return instructions

• Return instructions