Merchant Portal

When an order expires, it means that we can no longer guarantee that the order can be captured.You can extend the time by logging in to the Orders app in the Merchant Portal and click on the label called Extend, which can be found under the “Expires” header. For purchases paid with card or direct transfer, the order amount will be repaid to the customer if the order expires. If it is too late to extend the expiry date in the normal way, we can in some cases extend the due date after the expiration date. Please contact Merchant Support for further assistance with this.

• Authorised: Order has been completed and is awaiting fulfilment by the merchant.
• Expired: The order’s authorisation window has passed without fulfilment. Order is closed.
• Cancelled: Order has been cancelled prior to fulfilment by the merchant.
• Captured: Order has been completely or partially fulfilled; customer has been charged; Klarna’s payment to the merchant is scheduled.
• Refunded: Order has been completely or partially fulfilled; the merchant has credited the customer.

Klarna’s Merchant Portal offers complete settlement files. Simply follow this link, log in, and download the PDF summaries or CSV breakdowns for any relevant period.

The Settings app allows you to retrieve your API-credentials which are used to set up the connection between your store and Klarna. Additionally, you are able to edit the contact information used by Klarna should we need to contact you.

The Orders app allows you to view all orders, and their order history, cancel orders, resend customer statements and retrieve customer contact details and change billing addresses.

In the settlement app you will find all reports for the payouts made to you. There you can configure your reports to best suit your bookkeeping by clicking the cogwheel. You can also add a new configuration or change the existing one.

In the Users app you will handle all the users that can log in to the Merchant Portal. You can also set limitations on which functions a certain user can access e.g you can make sure that your accountant can only access the Settlement files.

In the Branding app you can add your logotype that will be shown to the customer. You can also add an icon that will be displayed next to your store name in the consumer app. Lastly you will be able to add a banner that will be displayed for the customer when they access an order through our consumer app.

In the Merchant Portal you will find different icons called apps. Each app has different functions and information. For example, the Orders app is where you find all your orders through Klarna and the Settlements app is where you find your Klarna payout reports.

A captured order means the order has been shipped. Merchants get paid and customers pay for captured orders.

If you only have a part of the customers order in stock you do have the opportunity to send the order in parts. In these cases you can part capture the order by clicking on “Capture” above the goods list and then enter the amount that is supposed to be captured. When you are ready to send the rest of the order you do the same thing with the remaining amount.

Go to the Settings app in the Merchant Portal. There you can generate new API-credentials by clicking on “Generate new API-credentials”. Remember to save the new API credentials since you will only be able to see them once.

Log in to the Merchant Portal and go to the Orders app. When you have opened the order you tick the box next to the item that should be removed and then click on refund.

In the Settlements app you will find reports that can be used for your bookkeeping.

By logging in to the Merchant Portal and going to the Orders app you will see an overview of all the orders that have been placed in your store.

Go to the Orders app in the Merchant Portal and open the order that you want to remove. Then click on ‘refund’ to remove it.

To add a user in the Merchant Portal, your administrator needs to log into the Users app. There you click “Invite user” in the top right corner and then enter the new email address along with the desired user role. When everything is done you click on “Invite” which will trigger an activation email to be sent to the new user’s email address.

Go to the Users app and click on the email address that you want to remove. You will then see an alternative called ‘User details’. Here you can switch the status from ‘Enabled’ to ‘Disabled’. When a user email is disabled it will no longer have the possibility to log into the Merchant Portal.

When you sign an agreement with Klarna, an account will be created in the Merchant Portal. The email address that you entered in the agreement will be the username. You will receive a welcome email containing the username and a one time password which you will use the first time you log in.

You can see the order history by going into the Orders app in the Merchant Portal. Open the order that you wish to know more about. At the bottom of the order page you will see an activity log for the chosen order.

You register a return by going to the Orders app and opening the returned order. There you can mark the order lines that you want to credit. If you have received a return on the entire order, you open the order in the same way and click on refund on the order page to return the entire order.

Click on your username in the top right corner. There you will be shown a list where you can choose your preferred language.

To add a logo to the customer invoices you log into the branding app via Merchant Portal. There you will have the ability to add a picture in three places. To add a logo to the invoices, attach the desired picture in the box labeled ‘Logo’.

Depending on their authorisation, your team members will be able to view and manage orders; view, add, or remove other users; view and download settlement files; and consult logs to troubleshoot any issues.

Login here and select the Users tab to add new users.

Click here and provide your verified email address and password. If you’ve forgotten the password, our reset option will send a new temporary password to the email address on file.

The Merchant Portal is an easy way to access information regarding your business with Klarna. You can access information on settlements, perform order management, add users and control their access levels.