For shoppers
For business
Main menu
  • Find solutions
    • Solutions by revenue
      • Less than $3M annual sales
      • More than $3M annual sales
    • All solutions
      • Payment methods
      • Marketing solutions
  • Resources
    • Platforms & partners
    • Developers portal
    • Marketing resources
    • Retail Insider blog
    • Case studies
  • Help
    • Business support
    • Operational status
  • Private login

    Log in to get an overview of your purchases, upcoming payments and settle them easily with one click.

    Continue in browser
    Private login
  • Business login

    Log in to manage your orders, payout reports, store statistics, and general settings.

    Business login
  1. Klarna
  2. Business
  3. Merchant Support

Merchant Portal

  • What is the Merchant Portal?
  • How do I login to the Merchant Portal?
  • How do I add users in the Merchant Portal?
  • What can my team do in the Merchant Portal?
  • How do I add a logo to the customer invoices?
  • How do I change language in the Merchant Portal?
  • How do I register a returned order?
  • How can I see the order history?
  • How do I receive my log in details for the Merchant portal?
  • How do I remove a user?
  • How do I add a user in the Merchant Portal?
  • How do I remove an order that’s been cancelled?
  • Where can I find my orders?
  • Where can I find my payout?
  • How do I remove an item from the customers’ order?
  • Where can I find the Klarna API-credentials?
  • What do I do when I can not deliver all the products to the customer in one go?
  • What does a captured order mean?
  • What is an app in the Merchant Portal?
  • What is the Branding app?
  • What is the Users app?
  • What is the Settlements app?
  • What is the Orders app?
  • What is the Settings app?
  • What do the various order statuses mean?
  • What does it mean that an order has expired?
  • Where can I access the settlement files?
Country
Australia
Klarna

About us

Careers

Privacy

Legal

Press

Customer resources

Shop now pay later

The Klarna app

Rewards club

Extra O blog

Customer service

Fraud protection promise

Buyer protection

BNPL Code of Practice

Experiencing Hardship?

Feedback and complaints

Retailer resources

Sell with Klarna

Business login

Merchant support

On-site messaging

Become a partner

Developers portal

Operational status

Copyright © 2005-2022, Klarna Australia Pty Ltd, ABN # 82 635 912 579.

Privacy policy

Cookie policy

Sitemap