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How it works
Ask our AI assistant anything, in any language, 24/7. If you need help with your account and transactions, sign in first and you can choose to chat with a live customer service rep or call us.
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Our AI assistant speaks any language of your choice and solves over 300,000 customer issues every week.
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You can request a customer service representative anytime. We are available 24/7 to support you via live chat.
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Need to talk to us? We’re just a phone call away. Simply request a phone call in the chat or click the "Contact us" button below.
Frequently asked questions
- Why was the investigation of my return closed, even though my return hasn’t been registered yet?
- How long does it take for my return to be registered?
- What’s the status of the investigation of my return?
- Why did I receive a reminder after returning my order?
- My return hasn’t been registered, what should I do?
- Can I change my return after it’s been reported?
- What happens when I report a return?
- How do I return my order?
- What should I do if the store doesn’t respond?
- Why was the investigation of my problem closed, even though my problem has not been solved yet?
- My problem has been solved, what should I do?
- How long does it take for my problem to be solved?
- What’s the status of the investigation into my problem?
- What happens after I‘ve reported my problem?
- How can I avoid late fees?
- Where can I use Klarna?
- Who can use Klarna?
- Does Klarna charge an annual fee?
- How much am I eligible to spend?
- How can I make a formal complaint to Klarna?
- Does Klarna perform a credit check on me, and will this affect my credit score?
- How do I inform Klarna about a bankruptcy, a trusteeship or someone's death?
More ways we can help
Privacy policy
Learn how we handle your data and keep your personal information safe.
Security at Klarna
Learn how we help you shop securely by protecting your money and data.
Buyer protection
Shop with confidence knowing Klarna has your back in case of issues.
Solve your problems with the Klarna app
Track your delivery, handle returns and manage your payments in the Klarna app. Get 24/7 help in our chat, come and go, you’ll never miss a message.
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