How do I return my order?

If you want to return your purchase, please follow these steps:

  1. Follow the store’s return instructions
    Returns are subject to the store’s return policy, so please check the store’s website for information on their return policy and instructions on how to make a return.
  2. Let us know you’ve returned items.
    If the due date is approaching and you need extra time to solve the return with the store, just let us know that you are waiting for a return to be registered by pausing your payments. Pause your payments by logging in, choosing the purchase you returned and selecting Report a return.
  3. Save the tracking information.
    If the store does not register your return, we can only support you if you can provide us with the package tracking information. If you have returned goods ordered online to the physical store, please keep proof of the return until it has been processed.
  4. Check My Klarna for updates.
    Once the store has adjusted your Klarna payment plan, we will notify you or email you the new amount to pay. How your refund will be processed depends on the payment method you have used. If you have any questions regarding the status of your return or refund eligibility, please contact the store directly.

Good to know: Please follow the steps above in the case of a partial return as well.

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