Consumer Ombudsman

If you’re still unhappy after receiving a response from Klarna customer service, submit your complaint to Klarna’s customer ombudsman for review.

After receiving your complaint, the customer ombudsman will review your case objectively and decide whether Klarna’s previous decision should be changed or upheld. You’ll receive a response as soon as the customer ombudsman makes a final decision, and no later than 10 working days after receiving your complaint.

Please note that our customer ombudsman can only review complaints that have already been handled by Klarna customer service. If this is the first time you’re contacting us about your case, please get in touch with our customer service team. The customer ombudsman has the right to reject your case if Klarna customer service has not previously issued a decision on your complaint. Read more about how we handle complaints and our complaints process here.

To allow our customer ombudsman to review your complaint, please complete the form below. If your complaint meets the requirements for review by the customer ombudsman as described above, we’ll send you a confirmation email within 1 working day.

Have you been in contact with our customer service regarding your complaint?

Answer *

Fields marked with an * are required

The Customer Ombudsman will impartially investigate complaints previously handled by Klarna Customer Service. If you haven’t already submitted a complaint to Klarna, please do so first.

By ticking the box you are confirming that your complaint meets the requirement described above. * *

Full name *

Email *

Personal identity number or invoice number *

Invoice number *

Find the reference number for your complaint in the subject line of emails from Klarna Customer Service. If you don’t have a reference number or haven’t contacted Customer Service yet, please do so before continuing.

Reference number for your previous complaint with Klarna *

Describe your errand *

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Why aren’t you satisfied with Klarna’s previous response or decision? *

How do you wish your errand was solved instead *

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The Customer Ombudsman only reviews cases Klarna Customer Service has already handled. Please contact Customer Service here first.

If you’re unhappy with the customer ombudsman’s decision, refer your case to Allmänna reklamationsnämnden (ARN) or take it to court. Get free advice from Konsumenternas Bank- och Finansbyrå at www.konsumenternas.se. Or contact your local authority’s consumer adviser.

How to contact Allmänna reklamationsnämnden:

Website: www.arn.se
Address: Postbox 174, 101 23 Stockholm, Sweden

The European Commission provides an online platform for resolving disputes arising from cross-border online purchases without going to court. Use the platform to submit your case in any official EU language.

Access the platform via this link.