Deliveries and returns

Deliveries

When will my order be delivered?
I haven't received my order. Do I have to pay?
My order is incorrect. Do I have to pay?

Returns

How do I return my order?
How do I return an order purchased with a gift card?
How long does it take for my return to be registered?
What happens when I report a return?
Why did I receive a reminder after returning my order?
Can I change my return after it’s been reported?
My return hasn't been registered. What should I do?
What’s the status of the investigation of my return?
Why was the investigation of my return closed, even though my return hasn’t been registered yet?

Canceling a purchase

How do I cancel my order?
My order was canceled. Why am I still being charged?

Troubleshooting

What happens after I‘ve reported my problem?
What should I do if the store doesn’t respond?
How long does it take for my problem to be solved?
What’s the status of the investigation into my problem?
My problem has been solved, what should I do?
Why was the investigation of my issue closed even though my problem isn't resolved?

Klarna
About us
Careers
Legal
Press
Security
Privacy
Sustainability
Resell
Corporate governance
Wikipink
The Zero Mission
Accessibility
Auto-Track
Contact
Contact for authorities

Customer
Help
Log in
Store Directory
Buyer Protection Policy
Complaints
Import services
Customer due diligence
Privacy settings
Your right of withdrawal

Business
Merchant support
Business login
Sell with Klarna
Developers portal
Operational status
Platforms and plugins
In-store financing

Market

Copyright © 2005-2026 Klarna Bank AB (publ). Headquarters: Stockholm, Sweden. All rights reserved. Klarna Bank AB (publ). Sveavägen 46, 111 34 Stockholm. Organization number: 556737-0431

Bilder på den här hemsidan kan vara AI-genererade.

Cookie policy Klarna.com