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Klarna Card
Klarna Card
All
About the Klarna Card
Ordering and delivery
Setup and activation
Using your Klarna Card
Personal account and top-ups
Using your Pay later plan
Payments, holds, and refunds
Shopping on marketplaces
Limits and controls
Approvals and declines
Security and fraud
Using the Klarna Card abroad
Klarna Card lifecycle
Klarna Card disputes
Debit Payment Fallback
About the Klarna Card
What is the Klarna Card?
Is the Klarna Card a Visa card?
Does applying for the Klarna Card affect my credit score?
Who can get the Klarna Card?
Does the Klarna Card have fees?
Where can I use my Klarna Card?
Ordering and delivery
How do I apply for a Klarna Card?
Do I get a virtual and a physical Klarna Card?
When will my Klarna Card arrive?
Can I order express delivery?
How do I track my Klarna Card delivery status?
Can I change the delivery address for my physical Klarna Card after I've ordered it?
My Klarna Card was delivered to the wrong address—what should I do?
Setup and activation
How do I activate my physical Klarna Card?
How do I activate my virtual Klarna Card?
How do I add my Klarna Card to Apple Wallet or Google Pay?
What is a virtual Klarna Card?
How do I set my Klarna Card as the default in Apple Wallet/Google Pay?
How do I remove my Klarna Card from Apple Wallet/Google Pay?
Can I disable Klarna Card contactless payments?
Can I change my Klarna Card PIN?
Using your Klarna Card
Where can I view my Klarna Card PIN?
Is the PIN the same for my virtual and physical Klarna Card?
Where can I view my Klarna Card details?
How long does my approved Pay Later plan for my Klarna Card stay active?
How do the different Klarna Card payment methods work?
Do I need funds in my personal account to use my Klarna Card?
Can I use my Klarna Card for subscriptions and recurring payments?
Can I pay bills with my Klarna Card?
Can I withdraw cash with my Klarna Card at ATMs?
Can I use my Klarna Card for gambling?
How do Klarna Card contactless payments work?
How does 3D Secure work for Klarna Card purchases?
Personal account and top-ups
How do I use Klarna Card debit mode?
How do automatic personal account top-ups work?
What happens if my personal account is negative?
How can I add money to my personal account?
Using your Pay later plan
Can I change the amount in my current Pay Later plan?
Can I change the payment mode for my Klarna Card after a purchase?
When will I be charged for Pay Later plans on my Klarna Card?
Where can I find my payment plan for the Klarna Card?
How do I cancel a plan on my Klarna Card?
How do I change the payment method for a Pay Later plan on my Klarna Card?
Why was my Pay Later purchase with the Klarna Card charged as Pay Now?
Why was my Pay Now purchase with the Klarna Card charged as Pay Later?
I picked the wrong store at checkout – does it matter?
Why was my active Pay Later plan on my Klarna Card declined?
Can I use my Pay later plan for multiple purchases?
Payments, holds, and refunds
When will I get my Klarna Card refund?
Why was I charged more than expected for my Klarna Card purchase?
When will the temporary hold on my Klarna Card be released?
Why am I seeing duplicate pending transactions on my Klarna Card?
Why did my Klarna Card online purchase fail?
My payment to Klarna did not go through, what should I do?
Why is my Klarna Card order/payment pending?
Why hasn't my car rental or hotel deposit been refunded yet?
Shopping on marketplaces
What is a marketplace?
Can I use my Klarna Card on marketplaces like Amazon and Zalando?
My marketplace order is still processing and seems stuck—what can I do?
I made a purchase on a marketplace but don't see it in the Klarna app yet—what can I do?
How do I create a new Pay Later plan with the Klarna Card while my previous marketplace order is still processing?
The amount for my marketplace purchase with the Klarna Card looks wrong—how do I fix it?
I see a marketplace order with the Klarna Card that I didn't make—how do I cancel it?
Limits and controls
What's the maximum amount I can spend with my Klarna Card?
How do I change my card limits?
Approvals and declines
How can I improve my chances of getting approved for a Pay later plan with the Klarna Card?
I tried to use Pay Later, but my purchase was declined.
Why was my Klarna Card purchase declined?
What happens if my account goes to collections?
Security and fraud
Is the Klarna Card secure?
I've lost my Klarna Card. What should I do?
Using the Klarna Card abroad
Can I use my Klarna Card abroad?
Are there any fees when I pay abroad with the Klarna Card?
Where can I see the Klarna Card's exchange rate for foreign payments?
Klarna Card lifecycle
How do I freeze or block my Klarna Card?
Why was my Klarna Card frozen?
How do I order or replace my Klarna Card?
How much does a Klarna Card replacement cost?
How do I close my Klarna Card?
What happens if I close my Klarna Card?
What should I do if my Klarna Card is expiring soon?
My Klarna Card expired but I haven’t received a replacement - what should I do?
Klarna Card disputes
What is a Klarna Card dispute?
Which Klarna Card transactions can be disputed?
Is there a fee associated with disputing a transaction on my Klarna Card?
What rules and laws protect me when I dispute a Klarna Card transaction?
What is my obligation in a Klarna Card dispute?
What should I consider before creating a Klarna card dispute?
How do I initiate a Klarna card dispute?
What happens when I start a dispute for a Klarna card transaction?
Can I still use my Klarna Card while a dispute is pending?
Debit Payment Fallback
What is Debit Payment Fallback?
How do I turn Debit Payment Fallback on or off?
How will I know if Debit Payment Fallback was used?
Will I earn cashback on purchases made with Debit Payment Fallback?
What if my payment still gets declined after using Debit Payment Fallback?
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Developers portal
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