If you've signed up for a Klarna membership or have a personal account, your refund will usually arrive within a few business days.
Where can I find or view my refund?
Your refund is either credited to your Klarna personal account or to the original payment method depending on your settings. If you have an open Klarna personal account, your refunds will automatically be sent there.
Check if refunds go to your Klarna personal account:
Tap Send to Klarna personal account to turn it on or off
Pay later
Full refund
When we process a full refund, we cancel all future payments and refund any payments you've already made
Partial refund
We'll send updated payment info via email and in the app
Financing
If you owe more than the refund amount, we'll deduct the refund from your financing balance.
If you owe less than the refund amount, we'll pay the rest directly to your bank account.
Still haven't received your refund after 14 days?
Did you recently switch banks or close your linked bank account? Did you cancel, freeze, block, or change your connected card? Log in to let us know so we can match your refund—it may have bounced back to Klarna
Depending on your bank, it can take up to 14 days for the refund to appear. To check the status, make sure the store updated your invoice and check if the amount was refunded to your payment method
If the store hasn't updated your invoice, contact them directly to confirm your return or cancellation
Refund form
If you received a refund form, we'll refund the amount to your chosen bank account within 12 days of you completing it.
Why does Klarna need my bank details?
We need your details to refund the money to your bank account. We only use this info to process your refund and won't store it.