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How can I file a complaint if I’m unsatisfied with Klarna’s service?

You are able to lodge a complaint directly with Klarna through via email at service@klarna.com.au or via postal mail (with the keyword “Complaint”) to:

Klarna Australia Pty Ltd
Level 16, 175 Pitt Street

Not satisfied with the outcome of your complaint?

We take every complaint seriously and will always try to reach an acceptable outcome, however if you feel the issue has not been resolved, you are able to lodge a complaint with the Australian Financial Complaints Authority (AFCA) via their website AFCA provides free and independent complaint resolution. They can also be contacted at info@afca.org.au or on 1800 931 678

If you believe Klarna has not complied with the Buy Now Pay Later Code of Practice, you can lodge a complaint with the Australian Finance Industry Association (AFIA)’s Code Compliance Committee (CCC). The CCC can be contacted via this link or at BNPL-CCC@afia.asn.au.

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