KlarnaCustomer ServiceProducts & servicesSustainability at KlarnaWhat is Give one?What is the CO2 calculation displayed in the app and how is it calculated?Does the tracker cover CO2 only?Does Klarna share CO2 user data with any third parties?About KlarnaWho is Klarna?Is there an annual fee?Where can I use Klarna?Where can I view the terms and conditions?Is Klarna a member of the Buy Now Pay Later Code of Practice?How to use KlarnaHow do I sign up to use Klarna?How old do I need to be to purchase with Klarna?How can I file a complaint if I’m unsatisfied with Klarna’s service?How do I download the app?How do I report a problem in the app?How can I send a chat through the Klarna app?4 interest-free instalmentsWhat are 4 interest-free instalments from Klarna?How do I sign up for 4 interest-free instalments?What happens when I buy multiple items in one order with 4 interest free instalments?Is this different from credit?How can I extend my repayment date?Klarna Shopping appWhat is shopping through the Klarna app?One-time cardWhat is a One-time card and how does it work?What happens if my purchase is for a different amount than my One-time card?What if I never use the One-time card and want to cancel it?Why was my One-time card purchase declined?In-storeWhat is in-store shopping with Klarna?Can I make a purchase in-store using a One-time card?Why am I asked for a pin at the counter?How do I use Klarna in-store?VibeWhat is Klarna's rewards club?What are vibes?How have the rewards in Klarna's rewards club been selected?Can I share my membership with someone?How do I cancel my membership?How do I redeem a reward once I unlock it?What are the expiry dates for vibes and rewards?Who supplies the rewards for Klarna's rewards club?What does the extra layer mean?How do I see my vibe process?Still need help? Contact us.We have temporarily reduced our chat opening hours to 9 am - 6 pm AEST. We are working hard to resume to 24/7 availability.Chat with usor Call us