Why was the One-time card purchase declined?
The decline reason is displayed in a pop-up message, which appears at checkout, if the One-time card service is denied.
Follow the instructions in the pop-up message before attempting to make another purchase.
We understand it can be frustrating if you experience that our One-time card service is not available, especially having been approved in the past.
Was the One-time card service declined in the store’s checkout?
Visit the store’s website for more information regarding their restrictions.
While Klarna does not monitor every store searchable in the Klarna app, we generally decline transactions that don’t promote financial wellness or best meet our regulatory, ethical, and risk standards:
- Bill or rent payments
- Gift card providers
- Governmental agencies
- Medical care
- Online gaming or gambling
- Rideshare services
- Subscription services
- Drugs or alcohol
Good to know: Our customer service agents do not have additional information about the automated decline reason, based on credit bureau decision data, and are not able to change or influence the decision.
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