Mon retour n’a pas été enregistré, que dois-je faire ?

The shop is the only one to know the status of your return and to be able to adjust the total amount of your purchases; this is why we recommend that you contact her directly. Once they register your return, your invoice will be adjusted and you will receive an email and in-app notification. Any refunds will be made within 14 days. How we process your refund will depend on the payment method you used.

Submit return information anytime within the app – follow the prompts to enter tracking details and the date you returned your items. If after 21 days your return has not been properly registered by the seller, we can help if you provide us with the required return information.

And be sure to always keep copies of any correspondence or proof of contact with the seller.

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