What happens if I can’t pay on time?

If we are unable to collect the payment on the scheduled date, we will try again. If that payment attempt also fails, the missed payment will be added to the amount of the next scheduled payment.

Note, missed payments may incur fees and unpaid debts may be sent to debt collection.

Need a few extra days to pay?

You can extend your next payment date once per order:

1. 1.
   Go to Payments
2. 2.
   Select the order you would like to pay later
3. 3.
   Tap Payment options and then tap Extend due date

If you are struggling to make a payment or experiencing unexpected financial hardship contact us - we are here to help.

If you don’t think you’re quite at the stage of needing extra support but want to explore alternative repayment options you can Report a problem in the app and navigate to I am experiencing issues to meet my payments.

You can read our terms for more details.