Customer Service
Find answers to the most common questions about products and services offered by Sofort GmbH here. Do you want to talk to us? Our customer service details are also below.
All categories
- Questions about Sofort GmbH and Klarna
- Information about data security at Sofort GmbH / General Data Protection Regulation (GDPR)
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Questions about Pay now with direct banking
- I don't use online banking – can I pay with direct banking anyway?
- What data does Klarna require to pay with direct banking?
- Will the purchase amount be directly transferred from the customer to the merchant?
- Do I have to register with Klarna to pay with direct banking?
- Which online banking accounts work with Pay now with direct banking?
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- Questions about completed payments with direct banking
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Questions about orders
- What can I do if the merchant does not respond to my request?
- Where can I find information about product availability and delivery?
- What if I have any general questions about my product order?
- What if I don't want to, or can't, pay with direct banking?
- Which bank account do I make the transfer to?
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Questions about direct banking errors
- Why can I not complete more than one direct banking transaction?
- What happens if I enter my login details incorrectly multiple times?
- What can I do if I don't complete the process in the payment wizard?
- What can I do in case of a system abort or time-out from the shop or bank?
- What can I do if I received my confirmation code too late?
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