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- Questions about Sofort GmbH and Klarna
- Information about data security at Sofort GmbH / General Data Protection Regulation (GDPR)
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Questions about Pay now with direct banking
- I don't use online banking – can I pay with direct banking anyway?
- What data does Klarna require to pay with direct banking?
- Will the purchase amount be directly transferred from the customer to the merchant?
- Do I have to register with Klarna to pay with direct banking?
- Which online banking accounts work with Pay now with direct banking?
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- Questions about completed payments with direct banking
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Questions about orders
- What can I do if the merchant does not respond to my request?
- Where can I find information about product availability and delivery?
- What if I have any general questions about my product order?
- What if I don't want to, or can't, pay with direct banking?
- Which bank account do I make the transfer to?
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Questions about direct banking errors
- Why can I not complete more than one direct banking transaction?
- What happens if I enter my login details incorrectly multiple times?
- What can I do if I don't complete the process in the payment wizard?
- What can I do in case of a system abort or time-out from the shop or bank?
- What can I do if I received my confirmation code too late?
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