Find answers to the most common questions about products and services offered by Sofort GmbH here. Do you want to talk to us? Our customer service details are also below.
- Questions about completed payments with direct banking
Questions about direct banking errors
- What can I do if I received my confirmation code too late?
- What can I do in case of a system abort or time-out from the shop or bank?
- What can I do if I don't complete the process in the payment wizard?
- What happens if I enter my login details incorrectly multiple times?
- Why can I not complete more than one direct banking transaction?
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- Questions about orders
- Questions about Pay now with direct banking
- Questions about PSD2 & SCA
- Questions about Sofort GmbH and Klarna