Find answers to the most common questions about products and services offered by Sofort GmbH here. Do you want to talk to us? Our customer service details are also below.
About Sofort and Klarna
I was looking for Sofort, why did I come to klarna.com? | How does Sofort work? | How are Sofort and Klarna related?
Delivery, Returns and Cancellations
What if I want to return my order? | What if I want to cancel an order? | What if I have any questions about the product I ordered? | What if the merchant does not respond to my request?
How secure is Sofort / Pay now? | What makes Klarna different from e-wallets, such as PayPal? | What are the benefits of paying with direct banking? | Does it cost me to use Klarna to pay with direct banking? | Which online banking accounts work with Pay now with direct banking?
Direct Banking Errors
What if I got my confirmation code too late? | What if I don't complete the process in the payment wizard? | What happens if I enter my login details incorrectly multiple times? | Why can I not complete more than one direct banking transaction?
Payments and Refunds
Do I get a confirmation of my completed Klarna direct banking transaction? | Can I cancel a transfer made by direct banking with Klarna? | How do I get confirmation that my money has been received? | How do I get a refund?
PSD2 and SCA
What if I have questions about PSD2? | What is SCA? | What is PSD2?
Are my PIN and TAN stored by Sofort? | Does the merchant have access to my account or sensitive information? | Does Sofort have access to my account or sensitive information? | How do I know I'm using a secure payment form and not a phishing attack? | Is it true that the general terms & conditions of the banks prohibit the disclosure of online banking login details and TANs?