Support.

Find answers to the most common questions about products and services offered by Sofort GmbH here. Do you want to talk to us? Our customer service details are also below.

About Sofort and Klarna

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Delivery, Returns and Cancellations

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Direct Banking

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Direct Banking Errors

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Payments and Refunds

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PSD2 and SCA

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Security

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Still need help? Contact us.

Support is provided in German and English.

Opening hours

Monday-Friday

08:00-22:00

Saturday-Sunday

10:00-17:00

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