Customer Service
Find answers to the most common questions about products and services offered by Sofort GmbH here. Do you want to talk to us? Our customer service details are also below.
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- Questions about completed payments with direct banking
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Questions about direct banking errors
- What can I do if I received my confirmation code too late?
- What can I do in case of a system abort or time-out from the shop or bank?
- What can I do if I don't complete the process in the payment wizard?
- What happens if I enter my login details incorrectly multiple times?
- Why can I not complete more than one direct banking transaction?
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- Questions about orders
- Questions about Pay now with direct banking
- Questions about PSD2 & SCA
- Questions about Sofort GmbH and Klarna