Find answers to the most common questions about Klarna Pay Now. Want to get in contact with us? Our Customer service details are available below.
About Sofort and Klarna
I was looking for Sofort, why did I come to klarna.com? | How does Sofort work? | How are Sofort and Klarna related?
Delivery, Returns and Cancellations
What if I want to return my order? | What if I want to cancel an order? | What if I have any questions about the product I ordered? | What if the merchant does not respond to my request?
How secure is Sofort / Pay now? | What makes Klarna different from e-wallets, such as PayPal? | What are the benefits of paying with direct banking? | Does it cost me to use Klarna to pay with direct banking? | Which online banking accounts work with Pay now with direct banking?
Direct Banking Errors
What if I got my confirmation code too late? | What if I don't complete the process in the payment wizard? | What happens if I enter my login details incorrectly multiple times? | Why can I not complete more than one direct banking transaction?
Payments and Refunds
Do I get a confirmation of my completed Klarna direct banking transaction? | Can I cancel a transfer made by direct banking with Klarna? | How do I get confirmation that my money has been received? | How do I get a refund?
PSD2 and SCA
What if I have questions about PSD2? | What is SCA? | What is PSD2?
Are my PIN and TAN stored by Sofort? | Does the merchant have access to my account or sensitive information? | Does Sofort have access to my account or sensitive information? | How do I know I'm using a secure payment form and not a phishing attack? | Is it true that the general terms & conditions of the banks prohibit the disclosure of online banking login details and TANs?