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Do you have a loan with Close Brothers Retail Finance?

There will be no change to the terms and conditions of your loan and you are not required to take any immediate actions concerning your finance agreement with Close Brothers Retail Finance.  Your agreement will automatically transfer to Klarna and we will continue to provide you with the highest level of service and support possible. 

If you have any additional questions regarding your existing loan? Please visit our ‘frequently asked questions’ page here.

Customer FAQ’s

Who are Klarna?

Klarna is Europe’s leading payments provider and a newly-licensed bank, which wants to revolutionise the payment experience for shoppers and merchants alike. Founded in Stockholm, Sweden, in 2005, the fintech unicorn gives online consumers the option to pay now, pay later or over time — offering a trusted, frictionless and smooth checkout experience.

Klarna now works with 100,000 merchants, including ASOS, Topshop and JD Sports in the UK, to offer payment solutions to users across Europe and North America. Klarna has 2,000 employees and is active in 14 countries.

 

What will happen to my loan agreement?

There will be no change to the terms and conditions of your loan and you are not required to take any immediate actions concerning your finance agreement. Your agreement will be automatically migrated to Klarna and your payments will now be made to Klarna and your Direct Debits will show this accordingly on your bank statement.

 

Who should I contact if I have questions?

If you have any questions regarding your loan please contact cbrfservice@closebrothers.com and telephone number is 0333 321 6080.

 

Where can I find the Close Brothers Retail Finance privacy policy?

You can view the privacy policy here: https://www.klarna.com/uk/cbrf-privacy-policy/