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Responsible Lending

Klarna is committed being a fair and responsible lender, with transparent communications to consumers. Our products are about choice, and offer customers the option to defer payment if they wish – ideal for one-off or unplanned purchases.

We run background checks on customers wishing to use our products, and only offer credit to those who are eligible. And we want to make keeping track of payments as simple as possible – so we’ll always let you know if a payment is due before the specified purchase period expires.

Our free local customer care team are on hand by phone or online chat to help with any queries, whether that’s about fees or if you are worried about repayment. See here for how to get in touch with a member of the team.

www.klarna.com/uk/customer-service

Local number: 020 300 50833

Freephone number: 0808 189 3333

Additionally, there are also several UK organisations that provide help and advice for customers worried about money management:

Citizens’ Advice Bureau
National Debt Line
Stepchange
Consumer Credit Counselling Service
Money Advice Trust
Money Advice Service