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I received an error when trying to make a payment. What should I do?

When a scheduled payment is unsuccessful, we send an email to let you know when we’ll try to take the payment again. If that second attempt is unsuccessful, the missed payment will be added to your next scheduled payment on the date that payment is due. We’ll do this for each payment due date. If your final payment is unsuccessful on the due date, and our attempt to process your payment fails, your order may be subject to collections activity. Make sure you’ve entered the correct payment information when making a payment. If your payment information is entered incorrectly, we’ll send you an email notification. To resolve this issue, simply re-enter the account and routing numbers in the ‘Payment methods’ section of your account. If you’ve entered your card number correctly and you continue to receive this error, please reach out to your financial institution to make sure you’re using the most up to date information. If you encounter a technical error, please try the steps below:

  • Close and reopen your browser
  • Use the most up-to-date browser version
  • Clear your cookies
  • Make sure you aren’t using a restricted network; such as a work connection

If you haven’t received the email with your payment schedule, try checking your spam folder and following the ‘technical error’ steps above. If you’re still experiencing issues, please contact Klarna Customer Service.

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