Our culture.

We work as one global team on behalf of shoppers everywhere. It’s exciting, inviting, and never boring.

Our ways of working.

Just like a start-up, we maximize innovation and move at lightning speed. To do this, we turned the traditional corporate hierarchy upside down, splitting up into hundreds of small, autonomous teams. We now have over 450, each with the balance of competences and skills needed to deliver end-to-end success.

Our community.

Our team reflects the world. We represent different nationalities, locations, races, genders, and experiences because it’s essential to our success.

At Klarna, we want you to be your authentic self. So we can all do our best work.

Klarna Work Policy.

The Klarna Work Policy is designed to make sure we foster team collaboration while also ensuring a productive and flexible work environment. We’re currently inviting teams to come back into the office for one day a week or more where possible. Longer term and when things start to open up, our plan is to work 2 days in the office on agreed days per week, and then 3 flexible days. We’re also providing each Klarnaut with an annual financial contribution to improve their flexible work life whether they use it to upgrade their work accessories, or their home office space!

Hear about our culture from the perspective of 3 employees.

Our leadership principles.

These 8 principles are our identity. They steer our actions and guide our growth. They are the constant in an ever-changing landscape. So if you want to start your next career at Klarna, it’s worth getting familiar with them.

Customer obsession

All Leaders have a cause – the customer. Leaders understand their customers and with absolute dedication, ensure that serving the customer comes first. Leaders see the world from the customer’s perspective and foresee their problems. They understand that to keep trust, the customer needs to come above anything else.

Deliver quality results

Leaders have no barriers to their output. They don’t hesitate, they don’t make excuses, they get on and deliver value, consistently. Leaders use their initiative and don’t shy away from delivering outside their normal responsibility. They consistently deliver value to their customers today, not tomorrow.

Let the team shine

Leaders understand the value of leveraging differences and building on the strengths of others. Leaders lead by example with integrity, earning trust and respecting others. They see diverging perspectives and experiences as a good thing.

Customer obsession

All Leaders have a cause – the customer. Leaders understand their customers and with absolute dedication, ensure that serving the customer comes first. Leaders see the world from the customer’s perspective and foresee their problems. They understand that to keep trust, the customer needs to come above anything else.

Deliver quality results

Leaders have no barriers to their output. They don’t hesitate, they don’t make excuses, they get on and deliver value, consistently. Leaders use their initiative and don’t shy away from delivering outside their normal responsibility. They consistently deliver value to their customers today, not tomorrow.

Let the team shine

Leaders understand the value of leveraging differences and building on the strengths of others. Leaders lead by example with integrity, earning trust and respecting others. They see diverging perspectives and experiences as a good thing.

Challenge the status quo

Leaders never miss an opportunity to disrupt the industry. They challenge the status quo, confront their customer’s problems and find simple solutions, fast. They experiment and chase their curiosity by testing and adapting their ideas. Leaders embrace change, iterate and innovate.

Start small and learn fast

Leaders start small and iterate their ideas. They test their ideas today so they can learn and improve tomorrow. They can make something out of nothing and understand that constraints breed resourcefulness, self-sufficiency, and innovation. They do more with less and understand that funding doesn’t start ideas - ideas start their funding.

Hire and develop exceptional talent

Leaders don’t settle for adequacy. They choose, coach and fight to keep exceptional talent. They recognize others more talented than themselves and don’t hold them back. They see differences as an asset, and empower others to succeed on their own unique, irregular path.

Courage

Leaders are not afraid to take decisions. They are not afraid to fail. They know that nothing comes of waiting or hesitating and they step up and make the call. They choose courage over comfort, and dare to engage in difficult conversations and decisions. Leaders know their opinions will not always be supported. But not speaking up is not an option.

Detailed thinkers

Leaders know that to be a disruptor in a competitive industry requires radical, detailed thinking. They are ambitious and communicate a daring direction that inspires results but they also love details and have a contagious desire for knowledge. They are a unique combination of ambitious, free-thinking with a meticulous eye for detail.

Some stats about us.

100+

nationalities

17

markets across 3 continents

5000+

employees worldwide

The defining chapter of your career starts here.

If you love what you do. You should love where you do it. Choose your path at Klarna and unlimit your possibility.

Drop out of corporate. Drop into Klarna.