Our culture.

At Klarna, we like to try new things, refine, and try again. We’re always re-working until we find the best way to deliver for our customers. It makes work exciting.

Our ways of working.

We want to keep the start-up spirit to maximize innovation and be able to move at lightning speed. We turned the traditional corporate hierarchy upside down. We split the company into hundreds of start-ups, each with their own problem space and the freedom to steer. Today we have over 350 start ups, and each is filled with the mix of competences needed to deliver success.

What that means is that we move fast. But to make sure that we pull in the same direction, we’re guided by our 8 Leadership Principles. Everyone’s a leader at Klarna and these are the principles that make leaders shine.

Our leadership principles.

These 8 principles are our identity. They steer our actions and guide our growth. They are the constant in an ever-changing landscape. So if you want to start your next career at Klarna, it’s worth getting familiar with them.

Customer obsession

All Leaders have a cause – the customer. Leaders understand their customers and with absolute dedication, ensure that serving the customer comes first. Leaders see the world from the customer’s perspective and foresee their problems. They understand that to keep trust, the customer needs to come above anything else.

Deliver quality results

Leaders have no barriers to their output. They don’t hesitate, they don’t make excuses, they get on and deliver value, consistently. Leaders use their initiative and don’t shy away from delivering outside their normal responsibility. They consistently deliver value to their customers today, not tomorrow.

Let the team shine

Leaders understand the value of leveraging differences and building on the strengths of others. Leaders lead by example with integrity, earning trust and respecting others. They see diverging perspectives and experiences as a good thing.

Customer obsession

All Leaders have a cause – the customer. Leaders understand their customers and with absolute dedication, ensure that serving the customer comes first. Leaders see the world from the customer’s perspective and foresee their problems. They understand that to keep trust, the customer needs to come above anything else.

Deliver quality results

Leaders have no barriers to their output. They don’t hesitate, they don’t make excuses, they get on and deliver value, consistently. Leaders use their initiative and don’t shy away from delivering outside their normal responsibility. They consistently deliver value to their customers today, not tomorrow.

Let the team shine

Leaders understand the value of leveraging differences and building on the strengths of others. Leaders lead by example with integrity, earning trust and respecting others. They see diverging perspectives and experiences as a good thing.

Challenge the status quo

Leaders never miss an opportunity to disrupt the industry. They challenge the status quo, confront their customer’s problems and find simple solutions, fast. They experiment and chase their curiosity by testing and adapting their ideas. Leaders embrace change, iterate and innovate.

Start small and learn fast

Leaders start small and iterate their ideas. They test their ideas today so they can learn and improve tomorrow. They can make something out of nothing and understand that constraints breed resourcefulness, self-sufficiency, and innovation. They do more with less and understand that funding doesn’t start ideas - ideas start their funding.

Hire and develop exceptional talent

Leaders don’t settle for adequacy. They choose, coach and fight to keep exceptional talent. They recognize others more talented than themselves and don’t hold them back. They see differences as an asset, and empower others to succeed on their own unique, irregular path.

Courage

Leaders are not afraid to take decisions. They are not afraid to fail. They know that nothing comes of waiting or hesitating and they step up and make the call. They choose courage over comfort, and dare to engage in difficult conversations and decisions. Leaders know their opinions will not always be supported. But not speaking up is not an option.

Detailed thinkers

Leaders know that to be a disruptor in a competitive industry requires radical, detailed thinking. They are ambitious and communicate a daring direction that inspires results but they also love details and have a contagious desire for knowledge. They are a unique combination of ambitious, free-thinking with a meticulous eye for detail.

Some stats about us.

90+

90+ nationalities

3

3 continents

1000+

1000+ people recruited in 2019

Take the irregular career path.

Our culture created the irregular path. A place where everyone can explore their potential. And build a career around who they are and what inspires them.

Start your next career at Klarna.