Products and services

How to use Klarna

Who can use Klarna?
Where can I use Klarna?
How much am I eligible to spend?
Does Klarna charge an annual fee?
How can I avoid late fees?
Why can’t I make a payment to Klarna whilst traveling abroad?
How can I make a formal complaint to Klarna?

Credit score & credit checks

Does Klarna perform a credit check?

Payment options

What is Tap to pay and how does it work?
What is Pay in 3 instalments?

One-time card

What is a One-time card and how does it work?
What happens if my purchase is for a different amount than the One-time card?
What if I never use the One-time card and want to cancel it?
Why was the One-time card purchase declined?

Services

How can I turn the Cookie Service on and off?
How do I change my data sharing preferences for Sign in with Klarna?
How does Auto-track work?

Klarna referral and rewards

How do Klarna referrals work?
Who is eligible to refer friends?
Where can I see my reward?
When do I receive my reward?
Why haven't I received my reward?
Is there a maximum number of referrals?
Can I refer someone in a different country?
Can I share my referral link on social media?
How will I know when my friend completes a qualifying purchase?
How can I redeem my reward?
What if my friend uses someone else's referral link?
Does cashback expire?

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