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For queries concerning your goods, for example merchandise or returns, please contact the e-store where you placed your order.

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For enquiries concerning payment or refunds, we would kindly ask you to provide us with a print screen or photo of your bank statement, showing the payment in question. The following information needs to be displayed clearly:

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Please note, that as a payment provider, Klarna can only assist with payment related queries. Should you have any questions regarding the goods (e.g. delivery, returns etc.) please contact the e-store you purchased from directly, to ensure you get the quickest and best support experience.

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To: customer@klarna.co.uk