Payments

Make & manage payments

How can I pay?
When is my payment due?
How can I extend my due date?
What happens if I can’t pay on time?
Has my payment been received?

Payment issues

Why did Klarna charge me twice?
I have a payment due, but get an error message when I try to pay, what can I do?
Why was I charged a late fee?
Why is my debt in collection?
Why do I see two orders in the app when I only placed one?
Why was the first instalment of my payment plan higher?

Payment deferral

I need support to manage my debt - what resources are available to me?
What happens if I don’t pay for my order?
What data is used by UK banks and financial institutions in their lending decisions?

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