Why was the One-time card purchase declined?

The decline reason is displayed in a pop-up message, which appears at checkout, if the One-time card service is denied.

Follow the instructions in the pop-up message before attempting to make another purchase.

We understand it can be frustrating if you experience that our One-time card service is not available, especially having been approved in the past.

Good to know: Our customer service agents do not have additional information about the automated decline reason, based on credit reference agency decision data, and are not able to change or influence the decision.

Was the One-time card service declined in the store’s checkout?

Visit the store’s website for more information regarding their restrictions.

While Klarna does not monitor every store searchable in the Klarna app, we generally decline transactions that don’t promote financial wellness or best meet our regulatory, ethical, and risk standards:

  • Bill or rent payments
  • Gift card providers
  • Governmental agencies
  • Medical care
  • Online gaming or gambling
  • Rideshare services
  • Subscription services
  • Drugs or alcohol

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Copyright © 2005-2023 Klarna Bank AB (publ). Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna Bank AB offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Klarna Bank AB (publ) registered and head office: Sveavägen 46, 111 34 Stockholm, Sweden. A Swedish public limited company (publikt bankaktiebolag) registered with the Swedish Companies Registration Office with organisation number: 556737-0431.