Refund form

Personal Information
All fields marked with an * are required.

• You’ll find your Klarna order reference number in your email confirming your purchase with Klarna or in the Additional info section of your order in the Klarna app labelled ‘order reference’.

• If you are seeking a refund for an overpayment of your Klarna financing account, please enter your financing account number instead of the Klarna order number. You’ll find your account number at the top right-hand corner of your monthly Account summary.

• For an answer to the question ‘How and when will I receive my refund’, click

  here

• Detailed account information can be found on your bank statement, or on your bank's app/online portal. Alternatively contact your bank to obtain your International Bank Account Number (IBAN).

• Please ensure the account details are correct before submitting the form. If you are unsure about your account details, check with your bank before submitting.

• Do not enter any card details in the form.

• Refunds can take up to 14 days.

Bank Details

File Attachment

If the amount exceeds £3000 a bank statement or receipt of the payment is required. The statement / receipt must include the following information:

• Payment date

• Account numbers of both the account from which the payment was sent and the account into which the payment was made

• Payment amount

• Payment reference number