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About us

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Customer Service

• How can I add, remove or change my card or bank account?

• My order was canceled. Why am I still being charged?

• When is my payment due?

• I haven’t received my order. Do I have to pay?

• There’s something wrong with my order. Do I have to pay?

• Has my payment been received?

• Why are not all payment methods available at the checkout?

• My payment holiday is coming to an end, what happens next?

• Will I be charged a fee and interest if I need a payment holiday?

• How does a payment holiday impact the use of Klarna?

• How do I log in?

• My purchase was denied, why do I still see a transaction to Klarna on my card?

• What data is used by UK banks and financial institutions in their lending decisions?

• What happens if my purchase is for a different amount than the One-time card I created?

• What if I never use the One-time card and want to cancel it?

• Why was the One-time card purchase declined?

• How can I change my email address?

• I need extra support to help manage my finances. What resources are available to me?

• How can I extend my due date?

• How can I get approved to pay with Klarna?

• Why can't I pay with Klarna anymore?

• How can I pay?

• What happens after I‘ve reported my problem?

• What’s the status of the investigation into my problem?

• How long does it take for my problem to be solved?

• My problem has been solved, what should I do?

• Why was the investigation of my problem closed, even though my problem has not been solved yet?

• What should I do if the store doesn’t respond?

• My return hasn’t been registered, what should I do?

• What happens when I report a return?

• Can I change my return after it’s been reported?

• How do I return my order?

• When will my order be delivered?

• How long do refunds take?

• Why did I receive a reminder after returning my order?

• What’s the status of the investigation of my return?

• How long does it take for my return to be registered?

• Why was the investigation of my return closed, even though my return hasn't been registered yet?

• How do I cancel my order?

• When will I receive my Klarna Card refund?

• Why was my Klarna Card purchase declined?

• How do I replace or cancel my Klarna Card?

• How do I pay for my Klarna Card purchases?

• How can I make a formal complaint to Klarna?

• Why was my Financing payment not debited automatically?

• How do I change my name?

• Customer Service

• Why was I denied a Klarna Card?

• Where can I find my payment plan?

• Why do I see two orders in the app when I only placed one?

• How can I report a fraud attempt?

• I don’t recognize a charge, what should I do?

• How do I change my billing address?

• How do I close my Klarna account?

• How can I merge my Klarna accounts?

• I can't log in, what can I do?

• How do I change the card for a purchase?

• What is phishing and how can I identify it?

• How can I protect myself against identity theft?

• Is shopping with Klarna safe?

• How can I request the deletion of my personal data?

• Why do I need to verify my details when paying?

• Why is my debt in collection?

• Where can I use Klarna?

• Who can use Klarna?

• Does Klarna charge an annual fee?

• How much am I eligible to spend?

• Does Klarna perform a credit check and will this affect my credit score?

• What happens if I can’t pay on time?

• What happens if I don’t pay for my order?

• Will my credit score be negatively impacted by my payment holiday?

• What happens if I request a payment holiday?

• What is Financing, and how does it work?

• How do I apply for a Klarna card?

• What is Buy Now Pay Later and how does it work?

• What is a One-time card service and how does it work?

• How does ‘Pay in 30 days’ work?

• Can I pay in-store using Klarna?

• How do I inform Klarna about a personal issue (bankruptcy, a trusteeship or a deceased person)?

• Why did Klarna charge me twice?

• I have a payment due, but get an error message when I try to pay, what can I do?

• Account & settings

• Cancellations

• Data protection

• Declined purchase

• Deliveries

• Delivery & returns

• Fraud & security

• How to use Klarna

• Klarna Card

• Login

• Make & manage payments

• Manage account

• Managing refunds

• One-time card Service

• Payment deferral

• Payment issues

• Payment options

• Payments

• Prevent fraud

• Problem resolution

• Products & services

• Refunds

• Returns

Fraud protection promise

• Fraud protection promise

Sitemap

• Sitemap

Complaints Adjudicator process

• Complaints Adjudicator process

BNPL and the new economic landscape

• BNPL and the new economic landscape

My data protection rights

• My data protection rights

Tracking technology notice

• Tracking technology notice

Virtual shopping

• Virtual shopping

Loyalty cards

• Loyalty cards

Refer your friends

• Refer your friends

In-store shopping

• In-store shopping

Shop with Buyer Protection on every purchase

• Shop with Buyer Protection on every purchase

The App

• Emissions Tracker

• The App

Privacy Notice

• Privacy Notice

Feedback and complaints

• Feedback and complaints

Terms and Conditions

• Terms and Conditions

Shop now, pay later

• Shop now, pay later

Browser Extension

• Browser Extension