Navigating the gift seas: Klarna’s assurance for quality products.

22 November 2023 - 1 min read





‘Tis the season of giving, and as you embark on the journey of holiday shopping, the last thing you want is the disappointment of receiving subpar gifts (especially as the clock counts down towards the big day). At Klarna, we understand the importance of quality in every present exchanged. Here’s how Klarna’s Buyer Protection ensures that your festive gifts meet, if not exceed, expectations.


Guarding against unpleasant surprises: the power of protection
One of the greatest fears when shopping online is the uncertainty of product quality. What if the gift you meticulously selected falls short of expectations? Fear not! Klarna empowers you with protection, ensuring that if you order something and it’s not as expected, you won’t be left with the burden of paying for a disappointing purchase.

With Klarna’s Buyer Protection, consider us your holiday shopping guardian angel. We’ve got your back throughout the entire shopping experience. If a product doesn’t meet your expectations, rest easy knowing that Klarna is there to support you. Our Buyer Protection ensures that your satisfaction is paramount, and you’re not left holding the bag for a less-than-perfect gift.


So how does Klarna’s buyer protection work?

Pause your payment.
Didn’t get an order or received a defective item? We pause your payments if something goes wrong and help you with your case.

Returns support.
We’ve been there too – you eagerly unwrap your package, only to find a product that seems completely different to what you expected. You compare it to the website, scratching your head and wondering, “Is this even the same product?”. But fear not! If your expectations took a nosedive, we are there to facilitates a transparent and straightforward refund process.

What to do:

  1. Just open the Klarna app

  2. Go to purchases

  3. Select the order, or the items, you wish to return

  4. Tap report return

When you return an item, we pause your payment for 21 days (providing valid tracking information). These 21 days are to ensure there is enough time for the store to process your return, and we can then organise for your account to be updated with the amount due.

Our support team are here to help.
If you have any questions or are experiencing any problems, our team are available 24/7 to help you either online or by phone. We have a handy portal with all our

, and our dedicated support team is ready to assist you, ensuring that your holiday shopping experience is stress-free.

Still not as expected?
If you are still having problems with either products that haven’t arrived or goods that just don’t meet your expectations, you may be eligible for Klarna’s Buyers Protection policy (exclusions apply). Get the lowdown on our policy and how to make a claim right over


This holiday season, let Klarna be your trusted ally in ensuring that every gift you give or receive is of the highest quality. Shop with confidence, embrace the joy of giving, and let Klarna be the assurance that your holiday gifts are nothing short of extraordinary.

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