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Feedback & Complaints

I have some feedback and ideas on how you could improve your service.

That’s great! The task of simplifying buying is ongoing and we value your input. Please therefore send your suggestions to customer.service@klarna.co.uk.

I am dissatisfied. How can I file a complaint?

If you are dissatisfied with the service you have received, please contact Klarna’s Customer Service Department. We believe that in the majority of instances misunderstandings can be best resolved between the two original parties. Contact details to our Customer Service is found here.

Information on consumer dispute resolution

At Klarna we work hard to ensure that our customers are happy with our services. However, should you be dissatisfied with our services and the matter cannot be resolved with our Customer Service, please submit your dispute to the Swedish National Board for Consumer Disputes (ARN). ARN is competent to handle disputes initiated by consumers from all EU countries. We will fulfill our obligation to participate in dispute resolution with ARN. Please submit your dispute via the ODR-platform (see below) in any official EU language, for example English or directly to ARN in Swedish.

You can contact ARN as follows:

Website: http://arn.se/om-arn/english-what-is-arn/
Address: Postbox 174, 101 23 Stockholm, Sweden

The ODR-platform

The European Commission provides a platform for online out-of-court resolution of disputes (known as the ODR-platform). The ODR platform is the single point of entry for out-of-court disputes resulting from online sales and service contracts. You can access the ODR-platform via the link https://ec.europa.eu/consumers/odr/. Your dispute will then be submitted to the competent dispute resolution center.

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By submitting information, I agree to Klarna's handling of personal data

By using the application site and providing information you approve that Klarna Bank AB (publ) electronically processes personal data such as your contact information in order to process the application, provide its services, administer the customer relationship and for commercial and marketing purposes on behalf of Klarna Bank AB (publ) or other companies within the same group of companies or trusted partners. The data may also be used for statistical analysis and business development purposes, during fraud investigations and to comply with applicable laws and regulations. Klarna may disclose the information to other companies within the Klarna group, which may also use the information for the purposes described herein. The data may be processed by data processors on behalf of Klarna and transferred outside the EU/EEA area to states that do not have the same level of protection of personal data. Klarna is committed to protecting personal data and will put in place adequate safeguards in order to protect the data. Registered persons have upon written request the right of access to the data related to them. They also have the right to rectify such data and to opt out from receiving further marketing communication. Further information may be obtained by contacting Klarna at dataprotectionofficer@klarna.com.