Merchant Support

Welcome to Klarna’s Merchant Support! We are here to help. Here you will be able to find resources to assist your eCommerce operations.

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About Klarna

Accounting records (Bookkeeping)

General

Order handling

Payment information

Returns

Store information

User management

We need information regarding your company’s beneficial owners

We have received a warning stating our agreement will be cancelled if we do not respond to the email concerning our company’s beneficial owners, but we did not received an email. Can you resend it?
We have received a reminder regarding questions about our company’s beneficial owners but did not receive the initial e-mail. Can you resend it?
Why did we receive an e-mail in the “wrong” language?
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Your agreement with Klarna

Need help?

Merchant Support is open:

Mon - Fri	08:00 AM - 05:00 PM
Sat - Sun	Closed
Bank Holidays	Closed

Are you selling with Klarna?
Yes, I do No, I do not

By submitting information, I agree to Klarna's handling of personal information in accordance with Klarna's Privacy Policy.

By submitting information, I agree to Klarna's handling of personal data

By using the application site and providing information you approve that Klarna Bank AB (publ) electronically processes personal data such as your contact information in order to process the application, provide its services, administer the customer relationship and for commercial and marketing purposes on behalf of Klarna Bank AB (publ) or other companies within the same group of companies or trusted partners. The data may also be used for statistical analysis and business development purposes, during fraud investigations and to comply with applicable laws and regulations. Klarna may disclose the information to other companies within the Klarna group, which may also use the information for the purposes described herein. The data may be processed by data processors on behalf of Klarna and transferred outside the EU/EEA area to states that do not have the same level of protection of personal data. Klarna is committed to protecting personal data and will put in place adequate safeguards in order to protect the data. Registered persons have upon written request the right of access to the data related to them. They also have the right to rectify such data and to opt out from receiving further marketing communication. For more information click Klarna Bank AB (publ) electronically processes personal data such as your contact information in order to process the application, provide its services, administer the customer relationship and for commercial and marketing purposes on behalf of Klarna Bank AB (publ) or other companies within the same group of companies or trusted partners. The data may also be used for statistical analysis and business development purposes, during fraud investigations and to comply with applicable laws and regulations. Klarna may disclose the information to other companies within the Klarna group, which may also use the information for the purposes described herein. The data may be processed by data processors on behalf of Klarna and transferred outside the EU/EEA area to states that do not have the same level of protection of personal data. here Klarna or please send an email dataprotectionofficer@klarna.com.

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