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Find the answer to your questions about Klarna’s products, how to get started and how to sell with Klarna. Contact us if you need help.
Sell with Klarna
Do I have a contact person? | Is Klarna regulated by a financial authority? | What currencies are accepted in the Klarna Checkout? | What is Klarna Checkout? | What is Klarnas payment methods as separate products?
Technical and Integration
Integration | API Credentials | Platforms and Partners | Testing Klarna
How do we know when and which of the fraud and shipping policies we should use? | Where do we find the shipping policy? | What goods can’t be sold under a Klarna agreement? | What details are needed in order for the agreement to be approved? | Is there a binding period for the agreement?
Customer related cases
When will the customer be refunded after we registered a return? | How do I resend an invoice to a customer? | How do I post pone the due date for an order that will be delayed? | How do I change a customers billing address? | Why can't the customer complete their purchase?
How do we update the address on the statement? | How do we send an updated statement which the customer disputed? | How do we resend an updated statement to the customer? | How do we postpone the due date on a statement? | How do we remove an order in Merchant Portal?
If a customer chooses Pay later, when will we receive payment from Klarna? | How can I add a user in the Merchant Portal? | How can I change the Administrator? | How do I change my bank account details? | When do I need a transfer agreement ?
What is On-Site Messaging? | Why does the messaging change? | Can I customise the message that is displayed? | What aspects of the design can I cusomise?
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