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Find the answer to your questions about Klarna’s products, how to get started and how to sell with Klarna. Contact us if you need help.
Categories
Sell with Klarna
Do I have a contact person? | Is Klarna regulated by a financial authority? | What currencies are accepted in the Klarna Checkout? | What is Klarna Checkout? | What is Klarnas payment methods as separate products?
Technical and Integration
Does Klarna have an integration guide? | How do I fix the error message "401 Unauthorized" in the checkout? | How do I fix the error message "bad value_purchase currency" in the checkout? | Why am I sent back to the shopping cart when I try to complete the purchase in the checkout? | How can I test my checkout?
Agreement questions
How do we know when and which of the fraud and shipping policies we should use? | Where do we find the shipping policy? | What goods can’t be sold under a Klarna agreement? | What details are needed in order for the agreement to be approved? | Is there a binding period for the agreement?
Customer related cases
When will the customer be refunded after we registered a return? | What can we answer when the customer if they ask about the remaining amount to pay? | How do I resend an invoice to a customer? | How do I post pone the due date for an order that will be delayed? | How do I change a customers billing address?
Merchant Portal
How do we update the address on the statement? | How do we send an updated statement which the customer disputed? | How do we resend an updated statement to the customer? | How do we postpone the due date on a statement? | How do we remove an order in Merchant Portal?
Administration
If a customer chooses Pay later, when will we receive payment from Klarna? | How can I add a user in the Merchant Portal? | How can I change the Administrator? | How do I change my bank account details? | When do I need a transfer agreement ?
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Contact us
We can help you as a merchant with all your questions.
Have you made a purchase with Klarna? Please visit our customer service page.
When will I be paid for an order?
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Merchant Support opening hours
Monday-Friday
08:00-17:00
Saturday
10:00-18:00
Sunday
10:00-16:00
Bank Holidays
Closed