Hello! How may we help you?
Find the answer to your questions about Klarna’s products, how to get started and how to sell with Klarna. Contact us if you need help.
Common questions
Sell with Klarna
Do I have a contact person? | Is Klarna regulated by a financial authority? | What currencies are accepted in the Klarna Checkout? | What is Klarna Checkout? | What is Klarnas payment methods as separate products?
Technical and Integration
Integration | API Credentials | Platforms and Partners | Testing Klarna
Agreement questions
How do we know when and which of the fraud and shipping policies we should use? | Where do we find the shipping policy? | What goods can’t be sold under a Klarna agreement? | What details are needed in order for the agreement to be approved? | Is there a binding period for the agreement?
Customer related cases
When will the customer be refunded after we registered a return? | How do I resend an invoice to a customer? | How do I post pone the due date for an order that will be delayed? | How do I change a customers billing address? | Why can't the customer complete their purchase?
Merchant Portal
How do we update the address on the statement? | How do we send an updated statement which the customer disputed? | How do we resend an updated statement to the customer? | How do we postpone the due date on a statement? | How do we remove an order in Merchant Portal?
Administration
If a customer chooses Pay later, when will we receive payment from Klarna? | How can I add a user in the Merchant Portal? | How can I change the Administrator? | How do I change my bank account details? | When do I need a transfer agreement ?
Marketing
What is On-Site Messaging? | Why does the messaging change? | Can I customise the message that is displayed? | What aspects of the design can I cusomise?
Sign up to our merchant newsletter.
Sign up today for the latest news, insights and resources for merchants delivered straight to your inbox. So... what are you waiting for?
Contact us
We can help you as a merchant with all your questions.
Have you made a purchase with Klarna? Please visit our customer service page.
When will I be paid for an order?
Do you want to start selling with Klarna? Get started right away!
Merchant Support opening hours
Monday-Friday
08:00-17:00
Saturday
09:00-16:00
Sunday
09:00-16:00
Bank Holidays
Closed