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Download Klarna Confidential –

Re-thinking Returns

Uncover our latest insights inside Klarna Confidential: Rethinking Returns, including why:

  • 83% of people would not shop with a retailer again if they have a bad experience when returning items
  • Offering a ‘Pay After Delivery’ option would cause 25% of shoppers to be more loyal to a retailer
  • 77% of online shoppers believe UK retailers need to improve their returns capabilities

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