Support.
What do you need help with?
COVID-19
Do you face any issues with your finances or order due to COVID-19? Please click here to find out how we can help.
Categories
Payments
Statements | Make & manage payments | Payment deferral | Payment issues | Declined purchase
Make & manage payments
Payment deferral
- What happens if I don’t pay for my order?
- What happens if I request a payment holiday?
- Will my credit score be negatively impacted by my payment holiday?
- What happens if I can’t pay on time due to COVID-19?
- My payment holiday is coming to an end, what happens next?
- How does a payment holiday impact the use of Klarna?
- Will I be charged a fee and interest if I need a payment holiday?
- I need extra support to help manage my finances. What resources are available to me?
Payment issues
- I haven't received the email enclosing my statement number/payment information.
- What should I do if I am being charged fees by my bank for Klarna payments with my Credit Card?
- Why am I struggling to make a payment in the Klarna app?
- Why is there a pending charge on my card?
- Why was my Financing payment not debited automatically?
Declined purchase
- Why can't I pay with Klarna anymore?
- Is there a limit on Klarna?
- How can I get approved to pay with Klarna?
- I have used Klarna before - why have I been declined?
- Why was my One-time card purchase declined?
- I have an excellent credit score so why did Klarna not approve my order?
- Why can’t Klarna’s customer service agents explain why my purchase was declined?
- What data is used by UK banks and financial institutions in their lending decisions?
- Why have I not been offered to pay with Klarna?
- Why was I declined by Klarna?
- My purchase was denied, why do I still see a transaction to Klarna on my card?
Refunds
Managing refunds
Delivery & returns
Returns | Deliveries | Cancellations | Problem resolution
Returns
- How do I return my order?
- What happens when I report a return?
- What’s the status of the investigation of my return?
- How long does it take for my return to be registered?
- Can I change my return after it’s been reported?
- My return hasn’t been registered, what should I do?
- Why was the investigation of my return closed, even though my return hasn't been registered yet?
- Why did I receive a reminder after returning my order?
Deliveries
Problem resolution
- What happens after I‘ve reported my problem?
- What’s the status of the investigation into my problem?
- How long does it take for my problem to be solved?
- My problem has been solved, what should I do?
- Why was the investigation of my problem closed, even though my problem has not been solved yet?
- What should I do if the store doesn’t respond?
Account & settings
Manage payment & contact details | Login & account access
Products & services
Sustainability at Klarna | How to use Klarna | Payment options | One-time card
Sustainability at Klarna
How to use Klarna
Payment options
- Who do I contact about my Klarna loan?
- What is ‘Pay in 3 instalments’ and how does it work?
- What is Financing, and how does it work?
- How do I sign-up and get a Klarna Account?
- What is a representative Annual Percentage Rate (APR)?
- How does ‘Pay in 30 days’ work?
- Why are not all payment methods available at the checkout?
Fraud & security
Report fraud | Fraud protection | Data protection
Report fraud
Fraud protection
COVID-19
COVID-19
COVID-19
- Is Klarna still available during the COVID-19?
- What will happen to my purchase that has not been delivered because of the COVID-19?
- I’ve received a request for payment for a purchase that has been cancelled due to the COVID-19 pandemic. What should I do?
- I need to make a return but I’m unable to go to the post office due to COVID-19. What do I do?
- I’ve made a purchase but I’m no longer able to receive my delivery due to COVID-19, and want to cancel the order. What do I do?
- I’ve lost my job / income and can no longer pay on time due to COVID-19, what should I do?
- How can I spot and avoid COVID-19 scams?
- My payment holiday (payment freeze) due to COVID-19 is coming to an end, what happens next?
- What happens if I can’t pay on time due to COVID-19?