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Common questions
If you have an upcoming payment due date – sit back and relax. If there is a delay in the online store registering a return Klarna will issue a new payment due date for the stuff you decided to keep.
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Simply select the ‘Make a payment button’ in your monthly statement email, which we will send you on or around the 7th of every month. Once you are logged in you can opt to pay your minimum or interest-saver payment, or a custom amount.
If you have promotional purchases which are due at the end of the month we recommend paying the interest-saver amount to ensure you maintain your promotional terms. Alternatively, you can pay your minimum payment. Please note this transforms any promotional balances to our standard rate account, which is charged at 18.9% interest.
If you do not have your monthly statement email to hand, you can login here or via the Klarna app, which is available on Android and IOS. Follow the steps to request a new login link, which will be sent to your email address. Once you have logged in, select credit account from the top right hand menu. Then you can make your payment.
You can make a payment to your account using a debit card.
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To increase your eligibility for Pay later, please help us eliminate some top decline reasons
- Ensure your name and billing address match those held by your bank account or electoral roll.
- Retry – ensuring delivery of goods to your billing address.
- Attempt to order with a lower basket value, if possible.
Note: If you have recently paid a Pay later order, please allow up to 48 hours for this to clear (we are trying to improve this process!)
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