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Delivery & returns
Delivery & returns
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Deliveries
Returns
Cancellations
Problem resolution
Deliveries
When will my order be delivered?
I haven’t received my order. Do I have to pay?
I have a problem with the order purchased with my gift card, what should I do?
There’s something wrong with my order. Do I have to pay?
Returns
How do I return my order?
How do I return an order purchased with a gift card?
How long does it take for my return to be registered?
What happens when I report a return?
Why did I receive a reminder after returning my order?
Can I change my return after it’s been reported?
My return hasn’t been registered, what should I do?
What’s the status of the investigation of my return?
Why was the investigation of my return closed, even though my return hasn’t been registered yet?
Cancellations
How do I cancel my order?
My order was canceled. Why am I still being charged?
Problem resolution
What happens after I‘ve reported my problem?
What should I do if the store doesn’t respond?
How long does it take for my problem to be solved?
My problem has been solved, what should I do?
Why was the investigation of my problem closed, even though my problem has not been solved yet?
