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For queries concerning your goods; for example merchandise or returns please contact the e-store where you placed your order.

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Please note, that as a payment provider, Klarna can only assist with payment related queries. Should you have any questions regarding the goods (e.g. delivery, returns etc.) please contact the e-store you purchased from directly, to ensure you get the quickest and best support experience. This is the eight digit alphanumeric code that can be found in the payment instructions email or letter we sent to you. For enquiries concerning payment or refunds, we would kindly ask you to provide us with a print screen or photo of your bank statement, showing the payment in question. The following information needs to be displayed clearly:

  • Bank account holder.
  • Account number to where you transferred the payment.
  • Amount transferred.
  • Transaction date.
  • Reference number used.
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    Customer Service

    Local number: 020 300 50833

    Freephone number: 0808 189 3333

    Opening hours:
    Monday 9.00 AM - 6:00 PM
    Tuesday 9.00 AM - 6:00 PM
    Wednesday 9.00 AM - 6:00 PM
    Thursday 9.00 AM - 6:00 PM
    Friday 9.00 AM - 6:00 PM
    Saturday 9.00 AM - 6:00 PM
    Sunday Closed
    Holidays Closed