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I can’t log in, what can I do?

If you’re unable to sign in to your account for any other reason, please call our Customer Service.

I didn’t receive the login email

Try the following if you didn’t receive the email with the verification code/login link:

  • Check your spam folder

  • Verify you are signing in with the same email address you used to place the order

  • Try entering another email address you might have used

  • Use your phone number to log in with the verification code instead

The login link isn’t working

If you received the email but the login link is not working, try the following:

  • Update the Klarna app to the latest version

  • Click the login link on the same device from which you intend to log in to the app

  • Use your phone number to log in with the verification code instead

I didn’t receive the verification code

If you didn’t receive the text with the verification code, try the following:

  • Check you entered the correct phone number

  • Try adding the country code to your phone number

  • Switch flight mode on and off then resend code

I forgot my PIN code

  1. Log in with your email instead

  2. Go to

  3. Scroll down and select Face ID/Touch ID & PIN

  4. Toggle PIN off and then back on

  5. Complete the setup steps to sign in with your new PIN code

 

Still need help?

Get assistance with your purchases, account, and more.

Copyright © 2005-2024 Klarna. Klarna Financial Services UK Ltd is authorised and regulated by the Financial Conduct Authority (“FCA”) for carrying out regulated consumer credit activities (firm reference number 987889), and for the provision of payment services under the Payment Services Regulations 2017 (firm reference number 987816). Klarna Financial Services UK Ltd offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Incorporated in England (company number 14290857), with its registered office at 10 York Road, London, SE1 7ND.