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    Log in to manage your orders, payout reports, store statistics, and general settings.

What should I do if the store doesn’t respond?

If you have contacted the store to solve your problem but haven’t had any success, you can inform us about your issue by reporting a problem for the order.

As soon as you’ve reported your problem your payments are paused. This gives you extra time to find a solution with the store. Ensure to save all relevant documentation. For us to be able to support you, you must provide us with the necessary information upon request.

Good to know: Keep an eye on your email inbox as we may contact you after 21 days to request additional information.

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Copyright © 2005-2023 Klarna Bank AB (publ). Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna Bank AB offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Klarna Bank AB (publ) registered and head office: Sveavägen 46, 111 34 Stockholm, Sweden. A Swedish public limited company (publikt bankaktiebolag) registered with the Swedish Companies Registration Office with organisation number: 556737-0431.