What should I do if the store doesn’t respond?

If you have contacted the store to solve your problem but haven’t had any success, you can inform us about your issue by reporting a problem for the order.

As soon as you’ve reported your problem your payments are paused. This gives you extra time to find a solution with the store. Ensure to save all relevant documentation. For us to be able to support you, you must provide us with the necessary information upon request.

Good to know: Keep an eye on your email inbox as we may contact you after 21 days to request additional information.

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