What’s the status of the investigation of my return?
The current status or outcome of the investigation is always visible in the Klarna app:
- Go to My Klarna
- Under Purchases, select the purchase you want to check
- View any investigation updates in the information box
Good to know: Keep an eye on your email inbox as we may contact you to request additional information.
Read more about what happens when you report a return if you have questions about the process.
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