My data protection rights.

Do you have any questions about data protection or would you like to receive further information about your personal data? We are here to help you. Depending on the nature of your request, there are two ways to contact us:

1. For the following matters, please fill out the form below.

  • Deleting your personal data and terminating your customer relationship with Klarna: If you exercise your right to be forgotten, we will delete your personal data. This means that you will no longer be able to access previous orders or your account. You can place new orders again after we have successfully deleted your data. According to legal requirements, we may need to retain certain personal data even after your deletion request. If you only wish to unsubscribe from our marketing communications or remove a specific service, you can do so either in the app or by contacting our customer service.

  • Request for a copy of your personal data: We will send you an encrypted PDF file with the data we have collected about you. Please provide all email addresses you have used for Klarna.

  • Correction of your data: You can have incorrect personal data such as your name or date of birth corrected.

  • Objection to direct marketing: You can object to the processing of your personal data for marketing purposes.

2. If you need help with other data protection-related issues or if you want to contact our data protection officer, we are also here for you. You can contact us in the following ways:

  • Chat: Our chat support is available daily and around the clock. You can access it through the Klarna app or our website.

  • Phone: If you prefer to speak with us over the phone, you can find our phone number here.

Copyright © 2005-2023 Klarna Bank AB (publ). Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna Bank AB offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Klarna Bank AB (publ) registered and head office: Sveavägen 46, 111 34 Stockholm, Sweden. A Swedish public limited company (publikt bankaktiebolag) registered with the Swedish Companies Registration Office with organisation number: 556737-0431.