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Privacy Policy

What information do we collect?

We at Klarna care about our customers, and that means we care about you and your privacy.  We always collect personal information responsibly and with your privacy in mind.

It is important to us that you are aware of what information we collect about you and how it is collected.

In order to provide our services, such as our checkout and our customer portal, we need to collect certain personal information. You may directly or indirectly give us information about yourself in a variety of ways. Typical examples are:

  • You place an order in a store and choose to pay with Klarna
  • You use our customer portal or app
  • You contact us or visit our website

For example, when you buy with Klarna in a store we need to know who you are and to where you want your goods to be delivered. We use this information not only to help you complete your purchase and help the merchant handle your order, but also to prevent fraud and meet legal requirements.

Klarna makes sure to collect personal information with the utmost consideration for your privacy. Klarna has a Global Privacy Office staffed with data protection specialists. In addition to that, we have a dedicated customer support team that acts as an extension of our Global Privacy Office and support you with privacy related inquiries. For more detail on how we respect your privacy, please read our Privacy Policy and Cookie Statement. If you want to know how your information is treated, check out What do we do with your information?

What do we do with your information?

We at Klarna care about our customers, and that means we care about you and your privacy.  We always collect personal information responsibly and with your privacy in mind.

It is important to us that you are aware of how we handle your personal information. There are different scenarios where we need to process your information. Typical examples are:

  • We might need to confirm your identity before approving your purchase
  • We might need to perform a credit assessment depending on the payment method you choose
  • We need to prevent illegal activity such as fraud and money laundering

For example, when you place an order with Klarna in a webstore we need to make sure that the purchase is legit and that it is really you making the purchase. Depending on the payment method you choose, we might need to process your credit card information or perform a credit assessment. We will then need to use your information to process your payment or send you an invoice.

Depending on the technical setup between Klarna and the webstore you bought at, we will need to pass on some of data collected by us. This could be for the simple reason to provide the merchant with your address so that they know where to ship the goods you just ordered. Perhaps the webstore needs to contact you about your order, and having your phone number and email address will certainly simplify that.

Klarna makes sure to collect personal information with the utmost consideration for your privacy. Klarna has a Global Privacy Office staffed with data protection specialists. In addition to that, we have a dedicated customer support team that acts as an extension of our Global Privacy Office and support you with privacy related inquiries. For more detail on how we respect your privacy, please read our Privacy Policy and Cookie Statement. If you want to know what information on you we collect, check out What information do we collect?