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  3. Merchant support
  4. Orders & refunds

Orders & refunds

  • How do I remove an order?
  • How do I cancel an order in the Merchant portal?
  • Why is my customer’s order canceled by Klarna?
  • What is the order’s expiration date and how can I extend it?
  • Where can I find the orders in the Merchant portal?
  • What do the different order details mean?
  • What do the different order statuses mean?
  • What is a Stop request?
  • How do I refund an order?
  • How do I register a returned order?
  • What to do if a customer pays me directly?
  • How do I remove an item from the customer’s order?