1. Go to

   Orders
   in the Merchant portal

2. Select the captured order

3. Select the items you wish to refund and tap Refund

Good to know: Alternatively, you can tap Refund and then add the amount of the refund.

It usually takes between 2-5 business days for the refund to reflect on the customer’s end. A customer’s refund is processed differently depending on which payment method the customer chose when making the purchase:

• Pay in full – the amount will be refunded to the account used at the time of the purchases

• Invoices – the amount will be refunded once the invoice is canceled if your customer has paid through the Klarna app or klarna.com

• Installments – the amount will be deducted from the customer’s total debt, or we will contact the customer for bank details