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Jul 24, 20202 min read

How to contact Klarna if you are struggling to pay.

Klarna K logo

by Klarna

We recognise that circumstances change, and now more than ever lots of people are experiencing uncertain financial times ahead. So to make sure you know who to contact if you’re worried, or if you need some extra flexibility, here’s a little reminder.

The key to us being able to help you is for us to know that you’ve had a change in circumstances, so please do not ignore the problem or hesitate to get in touch so that we can work together on the best solution for you.

Need a few extra days?

If you need some extra time to pay, we understand. Sometimes life throws us curveballs and unexpected events take place that might make it tricky for you to meet your commitments. Don’t fret, we’ve got your back, simply hit the ‘snooze’ button in the Klarna app and you have 10 additional days to pay (interest free). You can only snooze each order once, so if you need longer than 10 days, please get in touch and a member of our team will be happy to help.

Need slightly longer?

If you are struggling to make a payment or experiencing financial hardship please do not hesitate to contact our customer service team. We want to make it as easy as possible for you so you can get in touch in a variety of ways:

  1. Live chat in app
  2. Call our team on 0203 005 0834 between the hours of 9am to 6pm, Monday to Saturday

Together, we can work on a more manageable payment schedule, if a deferred payment is required or if we need to look at some other arrangement to help you out. The key thing is to contact us.

What to do if you have an existing payment holiday (freeze) coming to an end and you need extra support?

If you are continuing to experience financial hardship or payment difficulties and you have an existing payment holiday (freeze) that is coming to an end, please do not hesitate to contact us (you can use the chat function here or call us on 0203 005 0834) to discuss additional options to help you with future payments. We can work together to find the best solution for you.

Where to go for financial help.

Dealing with money worries and debt can be stressful, but you’re not alone. There are specially trained experts on hand 24/7 to help you get your finances back on track. Please contact one of the expert services below to seek help with your financial problems:

Copyright © 2005-2023 Klarna Bank AB (publ). Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna Bank AB offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Klarna Bank AB (publ) registered and head office: Sveavägen 46, 111 34 Stockholm, Sweden. A Swedish public limited company (publikt bankaktiebolag) registered with the Swedish Companies Registration Office with organisation number: 556737-0431.