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How do we add products, fees, or discounts to an order?

You are able to edit the order lines of orders with all payment options. You can further delete, add, change an item name, reference, quantity, price, or a discount.

You are not able to increase the order amount to be more than the customer approved during the purchase. Should the amount exceed the approved amount, the order total will become red and you will not be able to select the “Save change” button.

Shipped order
You are not able to increase the amount of a shipped order, but you can of course add discounts or remove fees after an order has been sent. Find the order and select “Refund”. You are then able to register a refund up to the amount of the captured order.

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Copyright © 2005-2023 Klarna Bank AB (publ). Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna Bank AB offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Klarna Bank AB (publ) registered and head office: Sveavägen 46, 111 34 Stockholm, Sweden. A Swedish public limited company (publikt bankaktiebolag) registered with the Swedish Companies Registration Office with organisation number: 556737-0431.