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Merchant Portal

All questions

How can I remove an item from a customer's order?

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https://www.klarna.com/uk/business/merchant-support/how-can-i-remove-an-item-from-the-customers-order/
How do I add a logo to customer invoices?

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https://www.klarna.com/uk/business/merchant-support/how-do-i-add-a-logo-to-customer-invoices/
How can I change the Merchant Portal language?

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https://www.klarna.com/uk/business/merchant-support/how-can-i-change-the-merchant-portal-language/
How do I register a returned order?

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https://www.klarna.com/uk/business/merchant-support/how-do-i-register-a-returned-order/
Where can I find the outstanding balance of my loan?

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https://www.klarna.com/uk/business/merchant-support/where-can-i-find-the-outstanding-balance-of-my-loan/
How can I see the order history?

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https://www.klarna.com/uk/business/merchant-support/how-can-i-see-the-order-history/
How is Merchant Lending loan repaid?

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https://www.klarna.com/uk/business/merchant-support/how-is-merchant-lending-loan-repaid/
How will I receive my login credentials for the Merchant portal?

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https://www.klarna.com/uk/business/merchant-support/how-will-i-receive-my-login-credentials-for-the-merchant-portal/
How do I remove a user?

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https://www.klarna.com/uk/business/merchant-support/how-do-i-remove-a-user/
How can I add a user in the Merchant Portal?

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https://www.klarna.com/uk/business/merchant-support/how-can-i-add-a-user-in-the-merchant-portal/
How can I remove an invoice?

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https://www.klarna.com/uk/business/merchant-support/how-can-i-remove-an-invoice/
How can I remove an order?

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https://www.klarna.com/uk/business/merchant-support/how-can-i-remove-an-order/
Where can I find my orders?

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https://www.klarna.com/uk/business/merchant-support/where-can-i-find-my-orders/
Where can I find my payout?

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https://www.klarna.com/uk/business/merchant-support/where-can-i-find-my-payout/
Where can I find the API-credentials?

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https://www.klarna.com/uk/business/merchant-support/where-can-i-find-the-api-credentials/
When will I receive the loan from Merchant Lending ?

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https://www.klarna.com/uk/business/merchant-support/when-will-i-receive-the-loan-from-merchant-lending/
How do I capture an order if only part of the order is in stock?

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https://www.klarna.com/uk/business/merchant-support/how-do-i-capture-an-order-if-only-part-of-the-order-is-in-stock/
What does a captured order mean?

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https://www.klarna.com/uk/business/merchant-support/what-does-a-captured-order-mean/
What does an expired order mean?

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https://www.klarna.com/uk/business/merchant-support/what-does-an-expired-order-mean/
What is the Branding app?

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https://www.klarna.com/uk/business/merchant-support/what-is-the-branding-app/
What is the Users app?

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https://www.klarna.com/uk/business/merchant-support/what-is-the-users-app/
What is the Settlements app?

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https://www.klarna.com/uk/business/merchant-support/what-is-the-settlements-app/
What is the Orders app?

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https://www.klarna.com/uk/business/merchant-support/what-is-the-orders-app/
What is the Seller app?

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https://www.klarna.com/uk/business/merchant-support/what-is-the-seller-app/
What is an app in the Merchant Portal?

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https://www.klarna.com/uk/business/merchant-support/what-is-an-app-in-the-merchant-portal/
What is the Products app?

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https://www.klarna.com/uk/business/merchant-support/what-is-the-products-app/
What is the Insights app?

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https://www.klarna.com/uk/business/merchant-support/what-is-the-insights-app/
How do I apply for Merchant Lending?

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Link to answer
https://www.klarna.com/uk/business/merchant-support/how-do-i-apply-for-merchant-lending/
What is the Settings app?

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https://www.klarna.com/uk/business/merchant-support/what-is-the-settings-app/
How do we add a logo to our statements?

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https://www.klarna.com/uk/business/merchant-support/add-logo-on-statements/
How do we remove a user?

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Link to answer
https://www.klarna.com/uk/business/merchant-support/remove-a-user/
How do we reset passwords?

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Link to answer
https://www.klarna.com/uk/business/merchant-support/reset-passwords/
How do we activate a new user in the Merchant Portal?

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https://www.klarna.com/uk/business/merchant-support/activate-new-user-merchant-portal/
Which access rights do the different user roles have?

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https://www.klarna.com/uk/business/merchant-support/access-rights-different-user-roles/
How do we add a new user?

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https://www.klarna.com/uk/business/merchant-support/add-new-user/
What is a registered user?

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https://www.klarna.com/uk/business/merchant-support/registered-user/
How can we see the transactions in each payout?

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https://www.klarna.com/uk/business/merchant-support/can-see-transactions-payout/
What does the payout report include and where can we find it?

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https://www.klarna.com/uk/business/merchant-support/payout-report/
How do we generate summary reports?

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https://www.klarna.com/uk/business/merchant-support/generate-summary-reports/
How do we remove goods and register partial refunds in the Merchant Portal?

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Link to answer
https://www.klarna.com/uk/business/merchant-support/remove-goods-register-partial-refunds/
A customer has paid us but should have paid Klarna. How do we resolve it?

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https://www.klarna.com/uk/business/merchant-support/customer-paid-us/
How can we see the status of a statement?

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https://www.klarna.com/uk/business/merchant-support/status-statement/
How do we update the address on the statement?

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https://www.klarna.com/uk/business/merchant-support/update-address/
How do we send an updated statement which the customer disputed?

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https://www.klarna.com/uk/business/merchant-support/updated-statement-disputed/
How do we resend an updated statement to the customer?

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https://www.klarna.com/uk/business/merchant-support/resend-updated-statement/
How do we postpone the due date on a statement?

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https://www.klarna.com/uk/business/merchant-support/postpone-statement/
How do we remove an order in Merchant Portal?

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https://www.klarna.com/uk/business/merchant-support/remove-order/
How do we add products, fees, or discounts to an order?

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https://www.klarna.com/uk/business/merchant-support/add-products-fees-discounts-order/
How do we capture (or acknowledge) an order in the Merchant Portal?

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https://www.klarna.com/uk/business/merchant-support/capture-acknowledge-order-merchant-portal/
How do we log in to the Merchant Portal?

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https://www.klarna.com/uk/business/merchant-support/login-merchant-portal/
What is the Merchant Portal?

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https://www.klarna.com/uk/business/merchant-support/what-is-the-merchant-portal/

Contact us

We can help you as a merchant with all your questions.

Have you made a purchase with Klarna? Please visit our customer service page.

When will I be paid for an order?

Do you want to start selling with Klarna? Get started right away!

Merchant Support opening hours
Monday-Friday 08:00-17:00
Saturday-Sunday Closed
Bank Holidays Closed

Call us

020 300 50844

080 818 93444

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