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Merchant Portal

All questions

How can I remove an item from a customer's order?

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How do I add a logo to customer invoices?

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How can I change the Merchant Portal language?

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How do I register a returned order?

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Where can I find the outstanding balance of my loan?

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How can I see the order history?

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How is Merchant Lending loan repaid?

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How will I receive my login credentials for the Merchant portal?

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How do I remove a user?

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How can I add a user in the Merchant Portal?

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How can I remove an invoice?

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How can I remove an order?

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Where can I find my orders?

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Where can I find my payout?

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Where can I find the API-credentials?

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When will I receive the loan from Merchant Lending ?

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How do I capture an order if only part of the order is in stock?

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What does a captured order mean?

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What does an expired order mean?

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What is the Branding app?

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What is the Users app?

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What is the Settlements app?

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What is the Orders app?

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What is the Seller app?

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What is an app in the Merchant Portal?

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What is the Products app?

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What is the Insights app?

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How do I apply for Merchant Lending?

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What is the Settings app?

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How do we add a logo to our statements?

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How do we remove a user?

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How do we reset passwords?

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How do we activate a new user in the Merchant Portal?

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Which access rights do the different user roles have?

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How do we add a new user?

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What is a registered user?

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How can we see the transactions in each payout?

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What does the payout report include and where can we find it?

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How do we generate summary reports?

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How do we remove goods and register partial refunds in the Merchant Portal?

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A customer has paid us but should have paid Klarna. How do we resolve it?

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How can we see the status of a statement?

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How do we update the address on the statement?

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How do we send an updated statement which the customer disputed?

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How do we resend an updated statement to the customer?

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How do we postpone the due date on a statement?

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How do we remove an order in Merchant Portal?

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How do we add products, fees, or discounts to an order?

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How do we capture (or acknowledge) an order in the Merchant Portal?

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How do we log in to the Merchant Portal?

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What is the Merchant Portal?

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Contact us

We can help you as a merchant with all your questions.

Have you made a purchase with Klarna? Please visit our customer service page.

When will I be paid for an order?

Do you want to start selling with Klarna? Get started right away!

Merchant Support opening hours
Monday-Friday 08:00-17:00
Saturday-Sunday Closed
Bank Holidays Closed

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