Technical and Integration
You can download Klarna’s logotypes from our developers page here.
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Klarna must adhere to the EU-directive 2005/60/EG, and Swedish laws aimed at preventing money laundering, and therefore requests updates and information regarding your company's beneficial owners by email from time to time.
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Klarna must adhere to the EU-directive 2005/60/EG, and Swedish laws aimed at preventing money laundering, and therefore requests updates and information regarding your company’s beneficial owners by email from time to time.
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Information regarding your company’s beneficial owners is of great importance, therefore, to avoid miscommunication we occasionally request updates from our merchants directly by email.
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We guarantee the link is safe and secure. If, however, you do not wish to use the link, please contact your sales representative for further assistance.
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As Klarna is a credit institution we must adhere to the same rules and regulations as a bank. Klarna must, therefore, take every precaution to prevent money laundering. Feel free to select any of the links below for more information regarding our anti money laundering obligations:
English.
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You can be absolutely certain that all emails sent from the domain@klarna.com come from us. If you are still having doubts, please contact Merchant Support or your Sales representative.
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In short, PEP is politically exposed person. This is a term used to describe someone who is or has been, or their family and colleagues, have been entrusted with a prominent public function. You will find more information about the legal background and the demands at EU-directive 2005/60/EG.
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Of course! Please reach out to Merchant Support who will assist you further.
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Most likely the required fields such as first name and surname were not filled in. Please ensure all required fields are completed. Alternatively, please contact Merchant Support for further assistance.
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No, not if both emails refer to the same company. Klarna only requires one response for each company.
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The email was written in the language of the country in which the company is registered. A Finnish company will receive emails in Finnish for example. You are able to change the language on the right hand side of the page. We are unfortunately not able to send the original email in another language.
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Of course, simply reach out to Merchant Support who will assist you further.
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No, it is not necessary. The link in the reminder email is the same as in the first. Simply follow the link in the reminder email and answer the questions.
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The first step is to fetch your API-credentials which you will then add in your platform to start to register purchases. To fetch your API-credentials you need to log in to the Merchant Portal and enter the Settings app. There you will be able to generate your API-credentials.
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To start selling with Klarna, your website must be live and must contain the following information:
- Company information: registered company name, registered company address, organisation number and VAT-number
- Terms and conditions containing shipping information, expected delivery time, shipping policy and a return policy aligned with the Distance Contracts Act with information about 14 day right to return. If shipping fees are added, the price needs to be clearly specified.
- Information and contact details for your Customer Service, both phone number and email.
- The price of products and shipping fees specified in Klarna Checkout must be correct.
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If the production details has a green check mark there is no problems and the instalation can proceed.
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AML stands for Anti Money Laundring. Klarna is a bank and is therefore required to collect information about the company's authorised signatories according to EU directive 2005/60/EG and Swedish laws that prevents money laundring. This form needs to be filled out once every year.
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Your username and password are your API-credentials. If you do not have your API-credentials, you can generate these by going to the Settings app in the Merchant Portal.
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This means that Klarna needs to go through your details. This usually takes less than 24 hours. You can see if your details have been approved by logging in to the Merchant Portal.
In order for your details to be approved, the following needs to be included on your website:
- An email address to your Customer Service
- Registered company address
- Registered company name
- Organisation number
- VAT-number
- A return policy that is aligned with the Distance Contracts Act (14 days right to return)
- A shipping policy. If shipping fees are added, the price theeds to be clearly specified.
- Expected delivery time
- All products need to have a set price
- The transaction currency needs to be specified
- The website is live
- The website must not redirect to another URL
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Step 1
Complete all your company details, including your store name, the webpage's URL, the email address of the authorized signatory, organisation number, VAT-number, the country in which you are registered, sales segment.
Step 2
You will receive your API-credentials, your Merchant ID and a shared secret which enables the possibility to take orders. In this step you will also be granted access to test credentials that you can use to make test purchases in your checkout before going live.
Step 3
Activate your payouts. Before doing so you need to integrate your live credentials in your platform.
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Some first steps to go through if your integration does not work:
- Make sure that test mode is switched off.
- Make sure that the API-credentials are entered in the correct place in your plugin.
- Make sure you have the correct version of Klarna's plugin installed. If you can not see Klarnas iframe it might be due to:
- Klarna's plugin is not activated.
- The page with terms and conditions is not linked.
- Another plugin is disrupting Klarna's plugin.
- The design of your webshop, meaning your theme, is not compatible with Klarna's plugin.
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To test your checkout you need test credentials. These can be found by logging in to our test environment with the same login details you use for the Merchant Portal. Go to "Settings" in the top right corner and click on "Generate test credentials". Enter these in your Klarna plugin and activate test mode. You will then see a green box with the text "Testdrive" in Klarna's checkout.
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To start integrating with Klarna, you need to have a functional website. This means that you need to have information on your products and it must be possible to add products to a shopping cart.
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Yes, in Klarna's Integration portal you can read more on how to integrate Klarna.
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Check the following:
- If you use API-credentials for production, make sure that test mode is switched off.
- If you use API-credentials for our test environment, make sure that the test mode is switched on.
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Make sure that the country and currency match. For example, UK and GBP is selected.
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Make sure that the shipping method is entered correctly. If you use Magento, it might also be because Magento requires details in the checkout that Klarna does not collect, such as state and province.
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Contact us
We can help you as a merchant with all your questions.
Have you made a purchase with Klarna? Please visit our customer service page.
When will I be paid for an order?
Do you want to start selling with Klarna? Get started right away!
Merchant Support opening hours
Monday-Friday
08:00-17:00
Saturday
10:00-18:00
Sunday
10:00-16:00
Bank Holidays
Closed