What details are needed in order for the agreement to be approved?

In order for your agreement to be approved, the following criteria must be met. Additionally, Klarna performs an individual risk assessment of all merchants, which in some cases might require further documentation. Should you have any questions contact Merchant Support:

The following details must be visible on your webshop:

  • Organisation number – please note that the organisation number specified on the webshop must match the one registered with Klarna
  • Registered company name
  • Registered company address
  • Prices on the products including transaction currency
  • Product description
  • Terms and conditions
  • Your contact details including an email address
  • Return policy including 14 days return rights
  • Shipping policy. If shipping costs are added, the amount needs to be specified
  • Estimated delivery time


  • Your URL must be live
  • Your URL must not redirect to another website
  • All links on the webshop must work, no error messages should appear

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Copyright © 2005-2023 Klarna Bank AB (publ). Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna Bank AB offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Klarna Bank AB (publ) registered and head office: Sveavägen 46, 111 34 Stockholm, Sweden. A Swedish public limited company (publikt bankaktiebolag) registered with the Swedish Companies Registration Office with organisation number: 556737-0431.