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What does “We need to check your business details manually” mean?

This means that Klarna needs to go through your details. This usually takes less than 24 hours. You can see if your details have been approved by logging in to the Merchant Portal.

In order for your details to be approved, the following needs to be included on your website:

  • An email address to your Customer Service

  • Registered company address

  • Registered company name

  • Organisation number

  • VAT-number

  • A return policy that is aligned with the Distance Contracts Act (14 days right to return)

  • A shipping policy. If shipping fees are added, the price theeds to be clearly specified.

  • Expected delivery time

  • All products need to have a set price

  • The transaction currency needs to be specified

  • The website is live

  • The website must not redirect to another URL 

Copyright © 2005-2024 Klarna. Klarna Financial Services UK Ltd is authorised and regulated by the Financial Conduct Authority (“FCA”) for carrying out regulated consumer credit activities (firm reference number 987889), and for the provision of payment services under the Payment Services Regulations 2017 (firm reference number 987816). Klarna Financial Services UK Ltd offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Incorporated in England (company number 14290857), with its registered office at 10 York Road, London, SE1 7ND.