What does “We need to check your business details manually” mean?

This means that Klarna needs to go through your details. This usually takes less than 24 hours. You can see if your details have been approved by logging in to the Merchant Portal.

In order for your details to be approved, the following needs to be included on your website:

  • An email address to your Customer Service
  • Registered company address
  • Registered company name
  • Organisation number
  • VAT-number
  • A return policy that is aligned with the Distance Contracts Act (14 days right to return)
  • A shipping policy. If shipping fees are added, the price theeds to be clearly specified.
  • Expected delivery time
  • All products need to have a set price
  • The transaction currency needs to be specified
  • The website is live
  • The website must not redirect to another URL 

Was this article helpful?

Yes, it was helpful.
No, I still need help.

Copyright © 2005-2023 Klarna Bank AB (publ). Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna Bank AB offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Klarna Bank AB (publ) registered and head office: Sveavägen 46, 111 34 Stockholm, Sweden. A Swedish public limited company (publikt bankaktiebolag) registered with the Swedish Companies Registration Office with organisation number: 556737-0431.

Cookie policy
Sitemap
Klarna.com