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Administration

All questions

What details are required in order for my agreement to be approved?

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How can I change the Administrator?

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How do I change my bank account details?

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When do I need a transfer agreement ?

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Why is my IBAN needed for my Klarna agreement?

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When will I receive my payouts?

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What is AML and why do I need to complete this form?

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What is an Administrator?

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What is a payment service provider (PSP)?

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We have received a warning stating our agreement will be cancelled if we do not respond to the email concerning our company’s beneficial owners, but we did not received an email. Can you resend it?

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We have received a reminder regarding questions about our company’s beneficial owners but did not receive the initial e-mail. Can you resend it?

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Why did we receive an e-mail in the “wrong” language?

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We have received two e-mails regarding our company’s beneficial owners, but have only answered one of them. Do we need to answer both?

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Why did we receive an error message when we attempted to complete the form concerning our company’s beneficial owners?

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What is PEP?

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I am not able to supply information regarding our company’s beneficial owners. Can you request this information form my colleague instead?

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How can we be sure that the email “Klarna needs information regarding your company's beneficial owners” has been sent by Klarna?

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It does not feel safe submitting information regarding our company’s beneficial owners on the internet, what should I do?

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What does the e-mail regarding our company’s beneficial owners have to do with laws against money laundering?

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Our Klarna Sales Representative has information regarding our company’s beneficial owners. Can you get this information from them?

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We previously answered questions concerning our company’s beneficial owners when we signed our agreement with Klarna. Do we have to answer these questions again?

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Why does Klarna require the information in the e-mail “We need information regarding your company's beneficial owners”?

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We want to transfer our agreement to another company. How do we do it?

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We have changed our organisation number. How do we update it?

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How do we update our contact details on the statements addressed to our customers?

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How do we update our contact details?

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If a customer chooses Pay later, when will we receive payment from Klarna?

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Contact us

We can help you as a merchant with all your questions.

Have you made a purchase with Klarna? Please visit our customer service page.

When will I be paid for an order?

Do you want to start selling with Klarna? Get started right away!

Merchant Support opening hours
Monday-Friday 08:00-17:00
Saturday-Sunday Closed
Bank Holidays Closed

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